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If you have any questions, please contact our Customer Services team on
0844 848 4000
Click and Collect
www.conranshop.co.uk offers our customers various delivery options to suit your needs.
CLICK & COLLECT
This free service offers customers the opportunity to order on-line and pick up purchases made on-line in either of our London stores at a time that is convenient.
The Conran Shop Chelsea
81 Fulham Road
Tel: 020 7589 7401
The Conran Shop Marylebone
55 Marylebone High Street
Tel: 020 7723 2223
TERMS & CONDITIONS
To opt for Click & Collect select Click & Collect as a delivery option during the check out process and select the store to which the purchase should be delivered to – either The Conran Shop, Chelsea located in the iconic Michelin Building or our Marylebone store located on vibrant Marylebone High Street.
Upon placing a Click & Collect order you will receive an Order Confirmation email advising you that your order is being prepared for distribution. Once prepared an Order Dispatch email will be sent to advise you when your order has left our Distribution Centre. Distribution to our London stores for in- stock items takes up to 5 days. Once the nominated store receives your order one of our store colleagues will call you to advise that your order is ready to be collected.
Collecting your order is simple and straight forward. Simply bring your Order Confirmation email with you to either store (this acts as proof of purchase) and collect your order from the Click & Collect collection point located in store. In our Chelsea store the collection point is located downstairs within our Gift List department. In Marylebone the collection point is at the main till point on the ground floor. Once our colleagues have identified your order they can then arrange for you to take it away from the collection point or direct you to our loading bay area where larger items can be easily transferred to your vehicle.
1. Click & Collect orders placed on all non-stocked, made to order items will be dispatched within 5 days of these items being received within our Distribution Centre. Lead-times for made-to-order items are clearly shown on each items product page.
2. Large items such as sofas and large tables together with some oversized / heavy items are excluded from the Click & Collect service. If you have questions regarding this service please speak to our friendly Customer Service team on 0844 848 4000.
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