Talk to us

If you have any questions, please contact our Customer Services team on
0844 848 4000

Customer Service Team

Customer Service Team

Do you want to know how to care for your new sofa? Have you seen the perfect vase in the Sunday Times and want to reserve it in store? The Conran Shop is committed to offering the highest level of Customer Service both in store and online. We have a dedicated team who can help with all the questions you may have regarding previous purchases, new purchases, in store events and product feedback. Should you experience a problem, please use the contact details below to ensure that we can address any issues you may have as quickly as possible.


If you have placed an order online and wish to contact one of our Customer Service representatives please email us at or call 0844 848 4000 and one of our friendly team will be able to help you. If you are calling from outside the UK then please call +44 (0)116 269 1083. Alternatively you can write to us at: Customer Service Team, 3 Flatten Way, High Street, Syston, Leicestershire, LE7 1GU.

In all instances please have your order number to hand. Your order number is located on the confirmation email that you will have been sent to you following the confirmation of your order.

Please note: our Customer Service team operates between 9.00 - 5.00pm, Monday – Friday, excluding Bank Holidays.


If you have experienced a problem in our stores then in the first instance please contact either of our General Managers either by telephone or by email.

For our Chelsea store contact:
Jeff Heading
020 7589 7401
The Conran Shop Chelsea

For our Marylebone store contact:
Aliosca Re
020 7723 2223
The Conran Shop Marylebone

Our in store opening hours can be found here



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