The Conran Shop is committed to offering the highest level of customer service both in-store and on-line. Should you experience a problem please use the contact details below to ensure that we can address any issues you may have as quickly as possible.

On-Line

If you have placed an order on-line and wish to contact one of our on-line Customer Service representatives email us at orders@conran.com or call 0844 848 4000 and one of our friendly Customer Service representatives will be able to help you. Alternatively you can write to us at www.conranshop.co.uk, Customer Service Team, 3 Flatten Way, High Street, Syston, Leicestershire, LE7 1GU.

In all instances please have your order number to hand. Your order number is located on the confirmation email that will have been sent to you following the confirmation of your order.

Please note our web team operates between 9am and 5.30pm, Monday – Friday.

In-Store

If you have experienced a problem in our stores then in the first instance please contact either of our General Managers either by telephone or by email.

For our Chelsea store contact:
Jeff Heading
020 7589 7401
jheading@conran.com
The Conran Shop Chelsea

For our Marylebone store contact:
Helen Palao
020 7723 2223
hpalao@conran.com
The Conran Shop Marylebone

Our In-Store opening hours can be found here

On-Line Concierge

Our on-line concierge can be contacted via Twitter and Facebook. Do you want to know how to care for your new sofa? Have you seen the perfect vase in the Sunday Times and want to reserve it in-store? We have a dedicated resource who can help with all the questions that you may have regarding previous purchases, new purchases, in-store events and activity, product feedback (good or bad) or problems.