Delivery Information

*Please note that weekends and public holidays are not considered working days.
** Available only on items in stock

If you are unsure of how much your delivery will cost, please contact our Customer Services team by phone: 0844 848 4000 or email: orders@conran.com

Special Home UK Delivery: For extra heavy items such as sofas, will be delivered to the room of your choice and the packaging will be taken away. See table below:

¹Exceptions apply – some products that are too big for 2 men to deliver and properties with problematic access are excluded. Access Check: £50.00

If you have any questions about the cost of your delivery, please contact our Customer Services team on 0844 848 4000 or orders@conran.com

Delivery times

Standard and Oversize UK Delivery

Standard and Oversize UK orders are usually delivered within 2-4 working days from the date of order. However, there are occasions when we will need to use the Home Delivery service for an oversize item. The delivery time will be as shown below but you will only pay the lower price.

If for any reason after placing your order the item is unavailable, we will let you know immediately and issue a full refund.

These orders are usually delivered by UPS who deliver between 08:00 and 18:00 Monday to Friday and require a signature on delivery. It is not possible to guarantee a specific date or time with this service and if you are unable to accept your delivery, a card will be left with information regarding re-delivery.

Special Home UK Delivery

Furniture and large items that are in stock are delivered between 8 – 10 days if you live within our van area. Outside our van area, the lead-times are extended up to 21 days although the large majority of these orders are delivered within 14 days. If the item is out of stock or bespoke, we will advise you of an approximate delivery date at the time of order.

Once the item(s) are ready for dispatch – we will contact you to arrange a suitable day and time. Very occasionally, circumstances beyond our control can delay this date. If this happens, we will keep you informed. We cannot, however, accept liability for any loss or inconvenience that may result from the delay. If the delivery address is changed after the order is placed we will re-calculate the delivery fees and either charge or refund you the difference.

We deliver Monday to Saturday, and can advise you whether you have a morning (7am-12pm) or afternoon (12-3pm) slot. The delivery drivers will contact you approximately 2 hours before they are due to arrive.

Our delivery team will deliver the products to the room of your choice (providing access is suitable) and remove all packaging, allowing you to inspect them to ensure you are satisfied. You will then be asked to sign our Proof of Delivery note, accepting the goods. If someone else is accepting delivery on your behalf, it is very important that they are fully aware of the product details.

If you would like us to leave the products packaged, please let us know in advance. If we have agreed a delivery date and slot, and you are out when we arrive, we can reschedule a delivery for the next available date. There will be a charge for the subsequent delivery, even if the first delivery was free.

Click and Collect Service

This free service offers customers the opportunity to order online and pick up purchases in either of our London stores at a time that is convenient.

Step 1: Select Click & Collect as a delivery option during the check out process and choose the store to which the purchase should be delivered to.

Step 2: Receive an Order Confirmation email advising you that your order is being prepared for distribution and an Order Dispatch email when your order has left the Distribution Centre. NB: Distribution to our London stores for in stock items can take up to 5 days.

Step 3: Once the nominated store receives your order, one of our staff will call you to advise that your order is ready to be collected.

Step 4:Simply bring your Order Confirmation email with you to your chosen store (this acts as proof of purchase) and collect your order from the Click & Collect collection point located in store. In our Chelsea store this is located downstairs within our Gift List department. In Marylebone the collection point is at the main till point on the ground floor.

Step 5: Once our colleagues have identified your order they can then arrange for you to take it away from the collection point or direct you to our loading bay area where larger items can be easily transferred to your vehicle.

NB.

1. Click & Collect orders placed on all non-stocked, made to order items will be dispatched within 5 days of these items being received within our Distribution Centre. Estimated delivery times for made-to-order items are clearly shown on each product page.

2. Large items such as sofas and large tables together with some oversized/heavy items are excluded from our Click & Collect service. If you have questions regarding this service please speak to our Customer Service team on 0844 848 4000.

Delivery Access

It is your responsibility to ensure that the furniture and lighting you order can be delivered into your property and that there is safe and reasonable access from the public highway to the place of delivery.

If our delivery staff consider the access unsafe, then we will not deliver the goods until safe access is provided. You are obliged to provide any required parking permits in advance of the delivery.

If you have any doubts that the items will fit up stairwells, through doors or any restrictive spaces it is vital that you seek advice, and we strongly advise you request an access check prior to purchase. Any purchases made that subsequently cannot be delivered for this reason will remain chargeable at 50% the retail price.

An access check is available for specific items of furniture and involves our Delivery Team making an appointment and inspecting your property to confirm if access is possible. You must inform us of any vehicle access issues or parking restrictions at the delivery address. The delivery charge includes no allowance for removal of doors, windows or other fixtures. For further information or if you have any questions about our delivery service please call our Delivery Team on 0844 848 4000. Access Check: £50.00

International Delivery Information

We can deliver any item available to purchase on our website. We deliver to the following countries:

Europe: Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.

ROW: Antigua & Barbuda, Australia, Bahamas, Bahrain, Barbados, Brunei, Canada, Grenada, Hong Kong, India, Israel, Jamaica, Japan, Malaysia, New Zealand, Oman, Qatar, Russia, Saudi Arabia, Singapore, South Africa, St. Kitts & Nevis, St. Lucia, St. Vincent & The Grenadines, Taiwan, Trinidad & Tobago, United Arab Emirates, United States of America

If you are placing your order from outside the UK, we regret that this can only be processed via the telephone. Our Customer Service team is available Monday - Friday 08:30 – 18:00 GMT.

If you are calling from outside the UK, please telephone: +44 (0)116 269 1083 or e-mail us on orders@conran.com.

The cost of delivery varies depending on what you order and where you want it to be delivered; our Customer Service team will calculate the cost of delivery at the time of the order.

Please note we offer Delivery Duty Unpaid. Therefore, you will be responsible for any import duties and taxes that may be incurred on the order placed. We regret that The Conran Shop cannot advise on these costs and customers are therefore recommended to check with their local customs office.

Returns

UK Mainland and Northern Ireland

If for any reason you are not completely satisfied with any product/s purchased, you can return your order to us within 28 days for a full refund or exchange.

Will we refund your delivery costs on your entire order within 28 days, upon receipt of your return to our warehouse address: The Conran Shop Online Returns, 3 Flatten Way, High Street, Syston, Leicestershire, LE7 1GU.

Return an item within 28 days in perfect condition together with original packaging and we will be happy to refund the original price of the item or send you an exchange. This does not affect cancellations or your statutory rights.

Please note that bespoke furniture, special orders, flat-packed items that have been assembled, made-to-order items, gift vouchers, personalised items, perishable goods and beauty items including toiletries and cosmetics can only be returned or exchanged if faulty.

Please complete the Exchange & Return Form included with your order and return it with the item/s. There is no need to contact us prior to returning an item.

You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office.

For items that are too large to return by post, Please contact us on 0844 848 4000 or email orders@conran.com and we will arrange a courier to collect your item. The customer will remain chargeable for this cost.

Returns and exchanges will be processed as soon as possible after arrival.

Credit can be used against your next order, both online and with telephone orders.

The Conran Shop stores do not offer refunds or exchanges on a conranshop.co.uk purchase, without exception. We are sorry for any inconvenience this may cause.

International Returns

The Conran Shop does not accept international returns, unless you are returning faulty goods.

In addition to our returns policy, under the Distance Selling Regulations, EU customers have seven working days (beginning the day after receipt) to cancel your purchase. Order cancellations must be made in writing to Customer Services at orders@conran.com quoting your order number. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Legal identity

The Conran Shop is the trading name of The Conran Shop Ltd. The site is owned and operated by The Conran Shop Ltd. Registered in England and Wales, company number 1217186.

The registered office is 22 Shad Thames, London, SE1 2YU, please do not send returns to this address.

Our returns address is: Online Returns, The Conran Shop, 3 Flatten Way, High Street, Syston, Leicestershire, LE7 1GU.

VAT registration number: GB 497603508