Delivery charges

There is only one single delivery charge per order no matter how much you buy, however because of the large assortment of products we sell there are 3 levels of delivery charges, after all you wouldn’t expect to pay the same delivery charge for a vase as you would for a sofa.

Standard UK Delivery: For smaller non furniture items £5.95 per order.

Oversized UK Delivery: For small furniture and large lighting products that do not require 2 or more men to deliver it. £34.95 per order.

Special Home UK Delivery: For extra heavy items such as sofas, will be delivered to the room of your choice and the packaging will be taken away. See table below:

¹Exceptions apply – some products that are too big for 2 men to deliver and properties with problematic access are excluded. Access Check: £50.00

If you are unsure what the delivery cost is of an item, just click on the delivery tab when viewing the product. Or you can always contact us: orders@conran.com or telephone 0844 848 4000

Delivery times

Standard UK orders are usually dispatched within 3 – 5 working days from the date of order. If the item is unavailable, we will let you know and issue a full refund. We are currently unable to hold your order until the item comes back into stock. We hope to remedy this soon.

Furniture orders for items that are in stock are delivered between 8 – 10 days. Outside London, the lead-times are extended to approximately 21 days. If the item is out of stock or bespoke, we will advise you of an approximate delivery date at the time of order.

Once the item(s) are ready for dispatch – we will contact you to arrange a suitable day and time. Very occasionally, circumstances beyond our control can delay this date. If this happens, we will keep you informed. We cannot, however, accept liability for any loss or inconvenience that may result from the delay. If the delivery address is changed after the order is placed we will re-calculate the delivery fees and either charge or refund you the difference.

We deliver Monday to Friday, and on alternate Saturdays, and can advise you whether you have a morning (7am-12pm) or afternoon (12-3pm) slot.

Our delivery team will deliver the products to the room of your choice (providing access is suitable) and remove all packaging, allowing you to inspect them to ensure you are satisfied. You will then be asked to sign our Proof of Delivery note, accepting the goods. If someone else is accepting delivery on your behalf, it is very important that they are fully aware of the product details. If you would like us to leave the products packaged, please let us know in advance. If we have agreed a delivery date and slot, and you are out when we arrive, we can reschedule a delivery for the next available date. There will be a charge for the subsequent delivery, even if the first delivery was free.

CLICK & COLLECT

This free service offers customers the opportunity to order on-line and pick up purchases made on-line in either of our London stores at a time that is convenient.  

The Conran Shop Chelsea

The Conran Shop Marylebone

To opt for Click & Collect select Click & Collect as a delivery option during the check out process and select the store to which the purchase should be delivered to – either The Conran Shop, Chelsea located in the iconic Michelin Building or our Marylebone store located on vibrant Marylebone High Street.

Upon placing a Click & Collect order you will receive an Order Confirmation email advising you that your order is being prepared for distribution. Once prepared an Order Dispatch email will be sent to advise you when your order has left our Distribution Centre. Distribution to our London stores for in- stock items takes up to 5 days. Once the nominated store receives your order one of our store colleagues will call you to advise that your order is ready to be collected.

Collecting your order is simple and straight forward. Simply bring your Order Confirmation email with you to either store (this acts as proof of purchase) and collect your order from the Click & Collect collection point located in store. In our Chelsea store the collection point is located downstairs within our Gift List department. In Marylebone the collection point is at the main till point on the ground floor. Once our colleagues have identified your order they can then arrange for you to take it away from the collection point or direct you to our loading bay area where larger items can be easily transferred to your vehicle.

NB.

1. Click & Collect orders placed on all non-stocked, made to order items will be dispatched within 5 days of these items being received within our Distribution Centre. Lead-times for made-to-order items are clearly shown on each items product page.

2. Large items such as sofas and large tables together with some oversized / heavy items are excluded from the Click & Collect service. If you have questions regarding this service please speak to our friendly Customer Service team on 0844 848 4000.

Delivery Access

It is your responsibility to ensure that the furniture you order can be delivered into your property and that there is safe and reasonable access from the public highway to the place of delivery. If our delivery staff consider that the access is unsafe then we will not deliver the goods until safe access is provided. You are obliged to provide any required parking permits in advance of the delivery.

If you have any doubts that the furniture will fit up stairways, through doors or any awkward or restrictive spaces it is vital that you seek advice. We can offer an access check for specific items of furniture. This involves our delivery team making an appointment and inspecting your property to confirm if access is possible. You must inform us of any vehicle access issues or parking restrictions at the delivery address. The delivery chare includes no allowance for removal of doors, windows or other fixtures. For further information or if you have any questions about our delivery service please call our delivery team on (0844) 848 400. Access Check: £50.00

International Delivery Information

We can export any item available to purchase via our website. We delivery to the following countries:

Europe: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine.

ROW: Antigua and Barbuda, Australia, Bahamas, Barbados, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, Falkland Islands, Fiji, Greenland, Guadeloupe, Hong Kong, Jamaica, New Caledonia, United States. New Zealand, South Africa Bahrain, India, Israel, Japan, Jordan, Kuwait, Malaysia, Singapore, United Arab Emirates.

If you are placing your order from outside the UK, we regret that this can only be done via the telephone, A representative is available Monday - Friday 9am - 5.30pm UK time. Our overseas order line number is +44 (0)116 269 1083

The cost of delivery varies depending on what you order and where you want it to be delivered; our representative will calculate the cost of delivery at the time of the order.

Please be aware that you may be responsible for import duties and taxes that may be incurred.

Returns

If you are unhappy with a product for any reason, just send it back to us (with the original packaging) and we’ll refund or replace– it’s that simple.

Delivery cost incurred in the delivery of the goods to you will be refunded within the 28 day period except in the case of cancellations.

Return an item within 28 days in perfect condition together with original packaging and we will be happy to refund the original price of the item or send you an exchange. This does not affect cancellations or your statutory rights.

Please note that bespoke furniture, special orders, flat-packed items that have been assembled, made-to-order items, gift vouchers and personalised items can only be returned or exchanged if faulty.

Please complete the Exchange & Return Form included with your order and return it with the item. There is no need to contact us prior to returning an item.

You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office.

For items that are too large to return by post, Please contact us on 0844 848 4000 or email orders@conran.com and we will arrange a courier to collect your item.

Returns and exchanges will be processed as soon as possible after arrival. All items are returned at your expense, this does not affect your statuary rights.

Credit can be used against your next order, both online and with telephone orders.

Our returns address is: The internet team, The Conran Shop, 3 Flatten Way, High Street, Syston, Leicestershire, LE7 1GU .

Legal identity

The Conran Shop is the trading name of The Conran Shop Ltd.
The site is owned and operated by The Conran Shop Ltd. registered in England and Wales, company numer 1217186.
The registered office is 22 Shad Thames, London, SE1 2YU, please do not send returns to this address.
Our returns address is: The internet team, The Conran Shop, 3 Flatten Way, High Street, Syston, Leicestershire, LE7 1GU.
VAT registration number: GB 497603508