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Talk to us
If you have any questions, please contact our Customer Services team on
0844 848 4000
Privacy & Security
All Conran Shop online purchases take place in a safe environment using the latest security technology to protect our customers.
We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the internet.
We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.
Your payment details are held in an encrypted format by our payment provider, (Secure Trading) - they are so secure even we cannot see them.
This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for internet firms.
If you have questions regarding our credit card security policies, please call us on 0844 848 4000 (weekdays 9am to 5.30pm GMT).
If you are still not convinced about the safety of shopping online, but would like to shop with us please call us on 0844 848 4000 and place your order over the phone. We are open 9am to 5.30pm - Monday to Friday.
Our website may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.
The Conran Shop will never ask you for personal information by email, if you receive an email claiming to be from The Conran Shop requesting this information, please phone us immediately on 0844 848 4000.
Information we hold:
If you have shopped with us we will hold your name, address, telephone number and email address. Credit card details are held by Secure Trading, our payment provider. We have no access to see any of your credit card details.
We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections.
If you have requested a catalogue, entered a competition or completed feedback, we hold your name, address, telephone number, email address.
Registering for our Newsletter:
If you have requested to receive our email newsletters we only hold your name and email address.
If at any time you wish to have your information removed from our active databases, please contact us on firstname.lastname@example.org. You will be able to unsubscribe at anytime by simply clicking on the unsubscribe link at the bottom of all our email communications.
Upon registration, you will receive an e-mail from us, confirming that your e-mail address has been added to our active database.
We send, on average, one e-mail communication per week, with information on recent events and upcoming invitations, previews, special offers, new or selected product information. The frequency of our e-mail communication may vary during certain times of year.
We also collect information about where you are on the Internet (e.g. the URL you came from, your IP address, which browser, search engine, mobile or computer device you have used, and the way in which you navigate the site.). You cannot be identified by any of this data. It is used to enable us to provide an effective service and collect broad demographic information.
Should you have any questions or concerns regarding any of our e-mail communications or how we collect or use your data, please contact us on email@example.com or call 0844 848 4000(weekdays 9am to 5.30pm GMT). You can also write to us at the below address:
The Conran Shop,
3 Flatten Way, High Street,
Information we use:
We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.
Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.
We also use a number of marketing companies to help us optimise our business to do this we use web beacons and cookies on our site, this helps us understand how visitors use our site, so we can improve it. You can “opt-out” our ability to analyse such data by going to www.google.com/analytics/learn/privacy.html.
Any successor to The Conran Shop may use your information on the same basis.
We also use the information to keep you up to date with The Conran Shop: mailing new catalogues and sending emails as appropriate.
We occasionally make our postal mailing list available to carefully selected companies. If you do not want your information to be made available, please tick the relevant box when requesting your catalogue or signing up for email newsletters. Alternatively you can email firstname.lastname@example.org, call us on 0844 848 4000 (weekdays 9am to 5.30pm) or update your preferences via the log-in page of this website.
For purposes of quality control and training, calls and emails may be monitored.
Any other questions?
If you have any questions on any aspect of The Conran Shop please contact us:
(0844) 848 4000 (weekdays 9am to 5.30pm)
The Conran Shop
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