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Terms and Conditions

Payment

We accept MasterCard, Visa, American Express, Switch, Solo and Delta.

Receipt of Order Confirmation

You will receive an Order Confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence.  If you do not receive this email please contact orders@conran.com, so that we may investigate and confirm that your order has been placed successfully.
 

Prices

Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.
It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT.  Any price changes will be confirmed to you at the time of ordering.

Portrayal of products

While every effort has been made to portray items accurately, slight variations may occur.
All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.
Please note there may be variations in colours dependant on the calibration and settings of individual screens.
 

Copyright

All rights, including copyright, for this website are owned by or licensed to The Conran Shop Ltd.
Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of The Conran Shop Ltd.
You may not modify, distribute or re-post anything on this website for any purpose.
 

Age Restrictions

We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian.

By law we cannot sell knives, products containing alcohol or products containing tobacco to persons under the age of 18. Proof of ID may be requested. By placing an order with us it is confirmation that you are of legal age. It is illegal to buy restricted products if you are under age or for someone else who is under age.

Some of the items available for purchase from this Website contain intoxicating liquor. When you place an order for an alcoholic product using this Website, you confirm that you are aged 18 or over.
 

Safety regulations

All products comply with appropriate safety and consumer regulations. Toys comply with EC Toy Safety Regulations and, where appropriate, carry the CE mark. If a product is recalled for any reason, you will be contacted.
 

Availability

All items are subject to availability.
We will inform you as soon as possible if goods you have ordered are not available.
 

International Delivery

If you are placing your order from outside the UK, we regret that this can only be processed via the telephone or e-mail.

Our Customer Service team is available Monday - Friday 08:30 – 18:00 GMT. Telephone: +44 (0)116 269 1083 or e-mail us on orders@conran.com.
 

Cancellation

You are entitled to cancel your contract if you wish providing you act within 7 working days of receipt of the goods.
If you wish to exercise this right prior to dispatch of goods please email orders@conran.com or calling us on (0844) 848 4000.
If your order has already been dispatched please follow our Returns information.
Please note your right to return products does not apply on personalised items, those made to your specifications including bespoke furniture items.This does not affect your statutory rights.
 

Cancellation of Furniture Orders

If you wish to cancel an order you may do so by emailing orders@conran.com. The majority of our furniture items are bespoke items and so in the event that having placed an order you wish to cancel it, we will unfortunately have to charge a cancellation fee of 50% of the value of the order plus any other delivery or collection fee incurred. Please contact our customer services team by emailing orders@conran.com or ring us on (0844) 848 4000 who will be happy to advise you on the process.
 

Returns

If you are unhappy with a product for any reason, just send it back to us (with the original packaging) and we’ll refund or replace – it’s that simple.
We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded except in the case of cancellations.
Return an item within 28 days in perfect condition together with original packaging and we will be happy to refund the original price of the item or send you an exchange. This does not affect cancellations or your statutory rights.
Please note that bespoke furniture, special orders, flat-packed items that have been assembled, made-to-order items, gift vouchers, personalised items, perishable goods and beauty items including toiletries and cosmetics can only be returned or exchanged if faulty. 
Please complete the Exchange & Return Form included with your order and return it with the item. There is no need to contact us prior to returning an item.
You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office.
Returns and exchanges will be processed as soon as possible after arrival.
Credit can be used against your next order, both online and with telephone orders.

Our returns address is: The internet team, The Conran Shop, 3 Flatten Way, High Street, Syston, Leicestershire, LE7 1GU.
 

Liability disclaimer

The Conran Shop’s total liability for any claim howsoever shall not exceed the price of the goods supplied by The Conran Shop to the customer. The Conran Shop shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon The Conran Shop by statute. The Conran Shop cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in the catalogue. The Conran Shop does not limit in any way our liability for death or personal injury caused by our negligence or willful misconduct. By law, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Goods are provided to you on approval and legal title to the goods will not pass to you until fourteen [14] days after delivery. Your statutory rights are not affected by this statement.
When you place an order to purchase a product from The Conran Shop your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.
The Conran Shop endeavours to check the accuracy of the information on this site. However, The Conran Shop does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us.
 

Website

Every effort is made to ensure that this website is free from viruses and defects. However, this cannot be guaranteed.
The Conran Shop Ltd. shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.
The Conran Shop Ltd. shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.
 

Security

Our secure server software encrypts all of your personal information, including name, address and credit card details. Information remains scrambled whenever it is transmitted over the web. This means that ordering via our site is even more secure than ordering over the phone.
 

Data protection & privacy policy

Please see our Privacy Policy
 

Jurisdiction

This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.

Any other questions?
If you have any questions on any aspect of The Conran Shop please contact us:

  • Email:
  • Phone:
  • (0844) 848 4000
  • Post:
  • The Internet team
    The Conran Shop
    3 Flatten Way, High Street
    Syston
    Leicestershire
    LE7 1GU

 

Legal identity

The Conran Shop is the trading name of The Conran Shop Ltd.
The site is owned and operated by The Conran Shop Ltd. registered in England and Wales, company number 1217186.
The registered office is 22 Shad Thames, London, SE1 2YU, please do not send returns to this address.
For Delivery & Returns please contact our customer services team by emailing orders@conran.com or ring us on (0844) 848 4000 who will be happy to advise you on the process.

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