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Careers at Conran

If you’ve ever stepped through the doors of The Conran Shop or shopped online, you’ll know there is no better place for design-led products, inspirational merchandising and exceptional customer service.

Want to join our award-winning team? Browse our latest career opportunities below. To apply for any of these vacancies, or to send an application speculatively, please email a short note explaining why you would like to be considered and for which specific role (please also include the role you are applying for in the subject line of the email), along with your current CV in Microsoft Word or .pdf format to:

shopcareers@conran.com

Due to the high level of response, please allow us a few days to attend to your application after which we will advise if you have been shortlisted.  Alternatively, if you are unsuccessful on this occasion we may wish to hold your details on file and contact you in the future should a suitable vacancy arise. Please indicate you are happy for us to do this when sending in your application.


 

CHELSEA

E-Commerce Customer Services Team Leader, Chelsea Store 

Permanent full-time position working 5 days a week including weekends and bank holidays on a rota based in our Chelsea store. 

Managing staff in the Ecommerce and Customer service teams, ensuring customer orders are picked, packed and despatched as they appear in system. Dealing with all customer enquiries via email, telephone & potentially live chat through the web site especially over the weekend/holiday periods.  

What you will do

Ensuring all customers receive a premium service and converting requests for product information into orders. Respond to all enquiries in a prompt timely manner and ensuring all processes and daily tasks are completed efficiently.

  • Make sure all staff are trained in all processes 
  • Managing orders through our dedicated e-commerce platforms, picking, packing and shipping within the expected lead time.
  • Deliver first class Customer Service with a personal touch
  • Build a relationship with customers
  • Respond to customer enquiries relating to their order, stock availability etc
  • Converting requests for information into orders
  • Resolve all issues in a professional manner

What skills you will need

  • Must have previous Customer Service & Sales experience
  • Be enthusiastic, highly organised and detail oriented
  • Both a ‘can do’ attitude and ‘customer first’ approach
  • The ability to take ownership, use initiative and adapt quickly to ad-hoc requests
  • Excellent written and verbal communication skills in English
  • Excellent numeracy skills
  • Must have a good understanding of Microsoft packages and be computer literate
  • Be a quick learner and able to cope in a fast-paced environment.

Please email alee@conran.comwith a covering letter and a copy of your CV.

 

 

E-Commerce/Customer Services Assistant, Full-Time, Chelsea Store 

Permanent full-time position working 5 days a week including weekends and bank holidays on a rota based in our Chelsea store. 

Dealing with all customer enquiries via email, telephone & live chat through the web site especially over the weekend/holiday periods.

What you will do

  • Ensuring all customers receive a premium service.
  • Respond to all enquiries in a prompt timely manner. 
  • Pull orders off our dedicated e-commerce platforms to pick, pack and ship.
  • Deliver first class Customer Service with a personal touch
  • Respond to customer enquiries relating to their order, stock availability etc
  • Resolve all issues in a professional manner

 What skills you will need

  • Would ideally have pick and pack experience although full training will be given
  • Be enthusiastic, organised and detail oriented
  • Both a ‘can do’ attitude and ‘customer first’ approach
  • Excellent written and verbal communication skills in English
  • Excellent numeracy skills
  • Must have an understanding of Microsoft packages and be computer literate
  • Be a quick learner and able to cope in a fast-paced environment.

Please email alee@conran.comwith a covering letter and a copy of your CV.

 

 

Sales Assistant, Full & Part Time, Chelsea Store

Interested in interiors and fascinated by furniture? An exciting opportunity has arisen in our flagship Chelsea store for an enthusiastic and dedicated Sales Assistant to join our expert team of customer advisers and work amongst our renowned curation of products. A genuine passion for furniture, gifts and interior design is a must, along with the ability to engage with and advise customers to optimise their shopping experience.

 

Stockroom Assistant, Full Time, Chelsea Store 

An opportunity has become available for an efficient and experienced Stockroom Assistant to join our flagship store's Loading Bay team. Reporting into the Loading Bay Manager, the ideal candidate will be able to process stock effectively and accurately. The Stockroom Assistant will ensure that goods are handled safely and speedily and that standards across dispatch and the stockrooms are always high, while providing optimum service to our customers both internal and external. 

Key Responsibilities: 

  • Stock handling - You will understand the importance of stock file accuracy and learn and follow all procedures to book stock in and out of the store, while actively preventing damage 
  • Health and safety You will be willing to learn and adhere to all procedures  
  • Customer service - You will be happy to help customers with queries and issues and report back to your manager, while being available to help colleagues on request when workload allows it 
  • Communication - You will be a reliable communicator, keeping astride of The Conran Shop's strategy and updating managers and colleagues on customer feedback 
  • Housekeeping - You will take responsibility for specific jobs around the store such as replacing store light bulbs on a weekly basis and cardboard bale disposal  
  • You will Minimise administrative shrinkage by understanding Futura processes and completing them accurately, while ensuring no stock leaves the building without correct paperwork and authorisation  

 

 

MARYLEBONE

Café Assistant, Conran Kitchen, Marylebone Store

An opportunity has become available within our flagship store for a driven and ambitious trade sales manager to join the team.

The Conran Kitchen, our cafe located on the ground floor of our Marylebone High Street store, is seeking an assistant to join a friendly and dynamic team. Experience in hospitality and catering required.

 

SELFRIDGES

Assistant Manager, Full Time, Selfridges Concession Store

We are looking for a personable, highly motivated individual to join our retail management team at our Selfridges concession. As an Assistant Department Manager, you will report into the Department Manager and will be leading a dedicated team, advising customers and selling fashion and lifestyle accessories. Past experience of coaching and motivating a team are essential.

Skills required:

      • Performance management experience and the ability to create, execute and follow up on employee personal development plans
      • An understanding of retail maths and a familiarity with reporting key performance indicators
      • Confidence in driving sales and meeting KPIs
      • A proven track record of sales excellence individually and within a team
      • Excellent presentation and interpersonal skills
      • The ability to cultivate good working relationships with company stakeholders
      • Strong initiative and problem-solving skills, the ability to take responsibility and to work as part of a team
      • Good organisational and administrative skills, with attention to detail and accuracy
      • The ability to complete tasks in good time and to an excellent standard
      • Flexibility and keenness to carry out all aspects of the role
      • An enthusiasm for The Conran Shop and all its products

To apply, please send a cover letter with your CV to llarralde@conran.com

 

 

Sales Assistants, Full & Part-Time, Selfridges Concession Store

Nestled within the iconic Selfridges store on Oxford Street, The Conran Shop’s concession store is at the heart of the action, offering design-led gifts and big-name brands that perfectly showcase our signature aesthetic. We’re in search of friendly, personable individuals to assist and advise customers in need of guidance and inspiration, to help them find their ultimate purchase. The ideal candidates will have a genuine passion for gifts, lifestyle accessories and interior design, and will have the ability to engage with customers, providing a high level of customer service for a premium shopping experience. 

 

 

HEAD OFFICE

Assistant Ecommerce Manager, conranshop.fr

There is an exciting opportunity in our Ecommerce team, based in our London head office, for an Assistant Ecommerce Manager .FR (French native speaker).

We are looking for a multi-skilled individual with a well-rounded skill set in ecommerce; the ideal candidate will be comfortable updating html, experienced using Magento CMS, and have strong Excel skills as well as an understanding of the brand’s tone of voice and visual identity. The candidate must be comfortable translating from English to French and will ideally know and have spent time working in the French retail market.

Reporting to the Global Ecommerce Trading Manager, this role is responsible for communication between UK head office and the teams in France, advocating for the French market in the UK, and trading on the French website platform.

If you would like to be considered for this opportunity, please send your CV and covering letter to shopcareers@conran.com

 

 

Designer - Homewares & Textiles, Head Office, Shad Thames 

An exciting opportunity for a Designer to join our established product team at our Head Office in London. This candidate could be a graduate or alternatively could already be working in a similar role within a like-minded business or design studio. This role is truly unique in that you will be involved with all aspects of creating a variety of products, across all Home categories, from Dining to Textiles, incorporating your knowledge of trend and how this can be translated into unique and commercial collections. You will have excellent design skills and be able to demonstrate a clear understanding of The Conran Shop aesthetic. Your passion for product as well as a clear creative vision and confidence in your assessment of seasonal themes will ensure a relevant and inspirational product offer at all times.

You need to be fluent in Advanced Creative Adobe Suite, Rhino and Keyshot and be prepared to work in conjunction with the Buying team.

This is an excellent opportunity to develop your career in Design and deliver an unrivalled edit of the world’s best Homewares products within an iconic brand.

Due to an overwhelming response to our vacancies, only candidates who are invited to be interviewed will be contacted.

 

 

Buying Assistant - Kitchen, Dining & Utility. Head Office, Shad Thames.

A rare and exciting opportunity has arisen for a Buying Assistant to join our large and successful Kitchen, Dining & Utility team. You will provide critical support to the Buyer throughout all stages of the buying process and product life cycle, you will be the first point of contact for any administrative queries on the department. 

Key duties of the role include:

  • Setting up orders and suppliers
  • Ensure smooth running of critical path
  • Competitor analysis and regular comp shops
  • Maintenance of sample room
  • Creating trend boards for buying meetings
  • Liaising with retail teams, logistics and merchandising

We are looking for an enthusiastic, highly organised and detail oriented individual who will enjoy working in a dynamic team in our Head Office. Experience in buying is preferred but not essential, as recent graduates may be considered if exceptional. Only exceptional candidates will be contacted or considered and therefore a competitive salary and benefits package is being offered for the successful applicant.

 

 

Buying Assistant - Gifting. Head Office, Shad Thames.

A rare and exciting opportunity has arisen for a Buying Assistant to join our large and successful Gifting team. You will provide critical support to the Buyer throughout all stages of the buying process and product life cycle, you will be the first point of contact for any administrative queries on the department.

Key duties of the role include:

      • Setting up orders and suppliers
      • Ensure smooth running of critical path
      • Competitor analysis and regular comp shops
      • Maintenance of sample room
      • Creating trend boards for buying meetings
      • Liaising with retail teams, logistics and merchandising

We are looking for an enthusiastic, highly organised and detail oriented individual who will enjoy working in a dynamic team in our Head Office. Experience in buying is preferred but not essential, as recent graduates may be considered if exceptional. Only exceptional candidates will be contacted or considered and therefore a competitive salary and benefits package is being offered for the successful applicant.

 


 

PRIVACY NOTICE

The Conran Shop is the data controller of the personal data you provide to us about yourself. The Conran Shop collects personal data about you to help in the recruitment process. This data consists of information including your name, address, e-mail address, telephone number, work and education history plus details of your eligibility to work. We process this personal data as necessary to aid the recruitment process. By submitting your CV to The Conran Shop your data is held lawfully in our legitimate interest. By providing your personal data to us you agree that:

 

        • We will only collect and use your personal information when the law allows us to.
        • All the personal data we process is processed by our staff in the UK, a third party hosting company based in the UK and outside of the UK.
        • Should you be unsuccessful in your application we may keep your personal data for no more than twelve months or other such reasonable duration as we believe is appropriate in the circumstances. After this point it will be destroyed.
        • If at any point you wish to have access to your personal data or believe the information we process about you is incorrect or incomplete you can request to see this information and have it corrected or deleted. You can also request for us to stop processing your personal data by emailing dpo@conranshop.com or writing to the Data Protection Officer at The Conran Shop, Unit 3 Flatten Way, Syston, Leicestershire, LE7 1GU.
        • In limited circumstances we may approach you separately for your written consent to allow us to process certain sensitive data, and we will explain why the information is being requested. You are not obliged to agree to this request.

 

If you are unhappy with our response to any requests you have made to us regarding the use of your personal data you have the right to complain to the supervisory authority. You can do this by contacting the Information Commissioner’s Office on 0303 123 1113 or go online to  www.ico.org.uk/concerns. Please note we are not responsible for the content of external websites.

We have a comprehensive Privacy Notice which sets out specific information about data protection, your rights and our obligations which can be viewed here.

 

 

 

 

 

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