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Careers at Conran

If you’ve ever stepped through the doors of The Conran Shop or shopped online, you’ll know there is no better place for design-led products, inspirational merchandising and exceptional customer service.

Want to join our award-winning team? Browse our latest career opportunities below. 

To apply for any of these vacancies, or to send an application speculatively, please send a short note explaining why you would like to be considered and for which specific role to the relevant email address below (please also include the role you are applying for in the subject line of the email), along with your current CV in Microsoft Word or .pdf format.

For opportunities based in our stores, please send your application to:

shopcareers@conran.com

For opportunities in Head Office (Shad Thames), please send your application to:

tcshr@conran.com

Due to the high level of response, please allow us a few days to attend to your application after which we will advise if you have been shortlisted.  Alternatively, if you are unsuccessful on this occasion we may wish to hold your details on file and contact you in the future should a suitable vacancy arise. Please indicate you are happy for us to do this when sending in your application.

 


 

Current Vacancies

Trade Consultant (Full-Time)

LOCATION: Chelsea

JOB PURPOSE

The Trade Consultant key function is to optimise the potential of Trade accounts through exceptional individual and team performance, commercially driven through brand and product knowledge.
Supporting the Department manager in the delivery of outstanding customer care and service throughout the whole business.

KEY ACCOUNTABILITIES:

Direct management of individual trade orders, ensure compliance to procedures, optimise sales performance, drive client relationship management and grow future business opportunities

KEY RESPONSIBILITIES:

SALES:

  • Oversee Trade ordering process from initial consultation to payment. Manage customer expectations.
  • Drive client relationship management initiatives to develop loyalty and repeat business.
  • Act as a key point of contact for customers in store, assisting with new and existing customers.
  • Demonstrate a high level of knowledge on all products and promotional activity in department and other areas of the business.
  • Demonstrates a passion for furniture, lighting and interior Design.

SERVICE:

  • Is an enthusiastic Brand ambassador for The Conran Shop, products and services.
  • Welcomes all customers into the department and is visible on the shop floor.
  • Manage strong relationships with suppliers and Buying and Merchandise team.
  • Ensure all communication with customers-verbal and written is professional and appropriate.
  • Well presented and portray the appropriate company image incorporating the brand values.

COMMERCIALITY:

  • Familiar of best sellers and liaises with DM to ensure adequate stockholding.
  • Communicates key out of stocks and broken ranges to DM and Buying and Merchandising team.
  • Awareness of key trends and styles in the market place.
  • Awareness of current Press and Marketing initiatives and press releases.

OPERATIONS:

  • Adhere to GDPR requirements.
  • Understand and properly execute all systems, POS and department operating procedures.
  • Ensure New Business report is completed daily.
  • Complete trade report weekly, identifying positives and opportunities, understand the impact of actions.
  • Process and develop new sales enquiries, paying attention to customer care and attention to detail.
  • Produce quotations and accurate pricing documents in a timely manner.
  • Demonstrates a good daily discipline of cleaning, filing of orders/paperwork, stockroom maintenance and recovery at the end of day.
  • Schedule and manage deliveries and payments with other departments.
  • Manage and schedule diaries.

COMMUNICATION:

  • Speak to all colleagues and customers with respect and courtesy
  • Build productive trusting relationships with both internal and external contacts
  • Act as a brand ambassador at all times.
  • Awareness of The Conran Shop strategy and goals and can communicate this effectively to customers and colleagues where appropriate
  • Seeks out information from Management and notice boards to ensure knowledge of processes, targets and business objectives.
  • Constructively passes on feedback from customers about products and services.

TEAMWORK:

  • Actively participates in departmental and store briefings.
  • Demonstrates a flexible and supportive attitude to helping areas outside of own immediate accountability
  • Uses own knowledge to help train and coach others.
  • Maintains best practice and standards of all products to ensure items are priced correctly and supported by graphics where appropriate.

SKILLS:

  • Works in a tidy, logical manner creating minimum disruption and completing tasks to a high standard.
  • Excellent communicator, with a high level of numeracy and literacy in English.
  • Excellent time keeping and ability to meet deadlines.
  • Proven sales record of performance within a furniture or interior design lead business
  • Experience of working with Interior design and or Design clients (B2B).
  • IT literate with sound experience using Microsoft office, CRM/SAP.

If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to shopcareers@conran.com, quoting the name of the role you are applying for in the subject line.


 

Ecommerce & Customer Services Team Leader (Full-Time)

LOCATION:                Chelsea

JOB PURPOSE

To manage the Ecommerce & Customer Services team, ensuring that ecommerce customers receive the best possible service and experience.

MAIN ACTIVITIES:

  • Deliver a first-class Customer Service with a personal touch.
  • Managing orders through our dedicated e-commerce platforms, picking, packing and shipping within the expected lead time.
  • Make sure all the team are trained in all processes relating to Ecommerce and customer service.
  • Build a relationship with customers, striving for exceptional service at all times.
  • Respond to customer enquiries relating to their order, stock availability etc.
  • Converting requests for information into orders.
  • Resolve all issues in a professional and timely manner.

KEY SKILLS:

  • Previous customer service and sales experience.
  • Excellent communication skills, verbal and written, with an eye for attention to detail.
  • The ability to take ownership, use initiative and adapt quickly to ad-hoc requests.
  • A good understanding of Microsoft packages.
  • Excellent numeracy skills.
  • Enthusiastic, quick learner and the ability to cope in a fast-paced environment.

If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to alee@conran.com


 

Display Manager (Full-Time)

LOCATION:                Marylebone

JOB PURPOSE

The visual appearance of the store is pivotal, from dramatic window installations to inspiring in-store room sets and beautifully displayed departments. Creating this environment is the responsibility of the Visual Display Team who form the creative heart of the store and constantly strive to excite, inform, surprise and inspire customers.We are looking for a creative Display Manager to lead the display team and deliver the vision and ambition for our Marylebone store.

MAIN ACTIVITIES:

  • Manage the implementation of all store displays and furniture layouts
  • Lead and develop the display team.
  • In conjunction with the Head of visuals define the way products are displayed and presented in store.
  • Contribute to projects such as photoshoots and press shows.

KEY SKILLS:

  • Creativity – to produce amazing in store displays with attention to detail.
  • Leadership – to coach and develop the team to deliver outstanding displays and visual merchandising standards.
  • Passion - that enthuses and motivates others.
  • Communication - to effectively partner the store team and liaise with external contractors/suppliers.
  • Commerciality - to maximize sales.
  • Excellent planning and organization - to ensure the smooth execution of displays on time with the minimum disruption to the customer.
  • Flexibility - to adapt to a fast and changeable environment with the ability to perform under pressure and work to tight schedules.
  • A good understanding of the Conran brand, vision and ethos.

Above all we are looking for a highly creative stylist who can create a wonderful rich visual experience in store. Salary negotiable depending on experience and skills.

If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to shopcareers@conran.com, quoting the name of the role you are applying for in the subject line.


 

Lighting Sales Assistant (Full-Time)

REPORTS TO:             Department Manager

LOCATION:                Chelsea

JOB PURPOSE

Interested in interiors and fascinated by furniture? A number of exciting opportunities have arisen in our flagship Chelsea store for enthusiastic and dedicated Sales Assistants to join our expert team of customer advisers and work amongst our renowned curation of products. A genuine passion for furniture, gifts and interior design is a must, along with the ability to engage with, and advise customers to optimise their shopping experience. To deliver exceptional customers service at all times, befitting of The Conran Shop and our product range.

Please email your CV and short explanation to why you consider you have the suitable skills for the position, marking the subject box Display Manager Position to shopcareers@conran.com.


 

Furniture & Lighting Sales Assistant (Full-Time)

REPORTS TO:             Department Manager

LOCATION:                Chelsea

JOB PURPOSE

Interested in interiors and fascinated by furniture? A number of exciting opportunities have arisen in our flagship Chelsea store for enthusiastic and dedicated Sales Assistants to join our expert team of customer advisers and work amongst our renowned curation of products. A genuine passion for furniture, gifts and interior design is a must, along with the ability to engage with, and advise customers to optimise their shopping experience. To deliver exceptional customers service at all times, befitting of The Conran Shop and our product range.

If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to shopcareers@conran.com, quoting the name of the role you are applying for in the subject line.


 

Sales Assistants (Full & Part-Time)

REPORTS TO:             Department Manager

LOCATION:                Chelsea

JOB PURPOSE

Interested in interiors and fascinated by furniture? A number of exciting opportunities have arisen in our flagship Chelsea store for enthusiastic and dedicated Sales Assistants to join our expert team of customer advisers and work amongst our renowned curation of products. A genuine passion for furniture, gifts and interior design is a must, along with the ability to engage with, and advise customers to optimise their shopping experience. To deliver exceptional customers service at all times, befitting of The Conran Shop and our product range.


 

Café Assistant (Part-Time)

REPORTS TO:             Café Manager – Conran Kitchen

LOCATION:                Marylebone

JOB PURPOSE

The Conran Kitchen, our cafe located on the ground floor of our Marylebone High Street store, is seeking an assistant to join a friendly and dynamic team. Experience in hospitality and catering required.


 

Sales Assistants (Full & Part-Time)

REPORTS TO:             Manager (Selfridges concession)

LOCATION:                Selfridges

JOB PURPOSE

Nestled within the iconic Selfridges store on Oxford Street, The Conran Shop’s concession store is at the heart of the action, offering design-led gifts and big-name brands that perfectly showcase our signature aesthetic. We’re in search of friendly, personable individuals to assist and advise customers in need of guidance and inspiration, to help them find their ultimate purchase. The ideal candidates will have a genuine passion for gifts, lifestyle accessories and interior design, and will have the ability to engage with customers, providing a high level of customer service for a premium shopping experience. 


 


 

 

PRIVACY NOTICE

The Conran Shop is the data controller of the personal data you provide to us about yourself. The Conran Shop collects personal data about you to help in the recruitment process. This data consists of information including your name, address, e-mail address, telephone number, work and education history plus details of your eligibility to work. We process this personal data as necessary to aid the recruitment process. By submitting your CV to The Conran Shop your data is held lawfully in our legitimate interest. By providing your personal data to us you agree that:

  • We will only collect and use your personal information when the law allows us to.
  • All the personal data we process is processed by our staff in the UK, a third party hosting company based in the UK and outside of the UK.
  • Should you be unsuccessful in your application we may keep your personal data for no more than twelve months or another such reasonable duration as we believe is appropriate in the circumstances. After this point, it will be destroyed.
  • If at any point you wish to have access to your personal data or believe the information we process about you is incorrect or incomplete you can request to see this information and have it corrected or deleted. You can also request for us to stop processing your personal data by emailing dpo@conranshop.com or writing to the Data Protection Officer at The Conran Shop, Unit 3 Flatten Way, Syston, Leicestershire, LE7 1GU.
  • In limited circumstances, we may approach you separately for your written consent to allow us to process certain sensitive data, and we will explain why the information is being requested. You are not obliged to agree to this request.

If you are unhappy with our response to any requests you have made to us regarding the use of your personal data you have the right to complain to the supervisory authority. You can do this by contacting the Information Commissioner’s Office on 0303 123 1113 or go online to  www.ico.org.uk/concerns. Please note we are not responsible for the content of external websites.

We have a comprehensive Privacy Notice which sets out specific information about data protection, your rights and our obligations which can be viewed here.

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