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Careers at Conran

If you’ve ever stepped through the doors of The Conran Shop or shopped online, you’ll know there is no better place for design-led products, inspirational merchandising and exceptional customer service.

Want to join our award-winning team? Browse our latest career opportunities below. 

To apply for any of these vacancies, or to send an application speculatively, please send a short note explaining why you would like to be considered and for which specific role to the relevant email address below (please also include the role you are applying for in the subject line of the email), along with your current CV in Microsoft Word or .pdf format.

For opportunities based in our stores, please send your application to:

shopcareers@conran.com

For opportunities in Head Office (Shad Thames), please send your application to:

tcshr@conran.com

Due to the high level of response, please allow us a few days to attend to your application after which we will advise if you have been shortlisted.  Alternatively, if you are unsuccessful on this occasion we may wish to hold your details on file and contact you in the future should a suitable vacancy arise. Please indicate you are happy for us to do this when sending in your application.

 


 

Current Vacancies

Department Manager

LOCATION: Marylebone

JOB PURPOSE

Manage all operational aspects across the sales floor in order to achieve maximum sales performance and profit, whilst ensuring that optimum levels of customer service are achieved at all times.

DUTIES & RESPONSIBILITIES:

      General Sales:

        • Department KPI targets are achieved and sales opportunities are consistently maximised, Sales, Customer service, ATV, Conversion, Data capture, Employee turnover and Shrinkage.
        • Foster two-way communication with employees and customers to identify and capture sales opportunities and report back findings, to relevant company stakeholders.
        • Organise department operations to ensure the floor is properly stocked, staffing levels are appropriate for business levels and all staff are aware of what is expected of them.
        • Work with in store visual merchandisers to create appealing, relevant display which entice and stimulate customers
        • Developing and delivering training sessions with your teams utilising internal resources and external stakeholders.

      Customer Service:

        • Leading by example, ensuring the highest standard of verbal and written communication, external and internal.
        • Coach staff to consistently delivery premium customer service, representing the store as positive brand ambassadors and cultivating long term relationships with customers, new and established.
        • Send a consistent message that customers come first, by establishing and modelling high standards of customer service and selling - prioritising service above all other tasks.
        • Working towards a 100% mystery shop across all categories.

      Profitability:

        • Stockrooms are maintained to the highest standards ensuring stock is always readily available and that shrinkage is kept to the minimum.
        • Customer complaints are managed efficiently to reduce time needed on solutions.
        • Utilise all available information to ensure the effective commercial management of the department, developing positive solutions in order to maximise the store’s profit contribution.

      Shrinkage:

        • Manage department stock levels across all brands, ensuring stock accuracy vs inventory.
        • Hold scheduled stock counts to ensure accuracy is up to date and replenishment happens efficiently.
        • Effectively plan 2 department stocktakes a year, attending and assisting with the stores annual global stocktake, including pre counting, pre inventory adjustments and inventory investigations.
        • Support in the planning, tidying and organising of the stockroom spaces, ensure stock is kept in a clean, safe and secure space to reduce, damage, theft and breakages.

      Making things Happen:

        • Communicate business opportunities in weekly reports to the Buying and Merchandising teams.
        • Lead weekly floor walks with the Store Manager, Display, Buying and Merchandising team, including creating follow up notes and action plans.
        • Support the store leadership team in policy and procedure roll outs including documenting all paperwork and ensuring it is securely stored.
        • Team members have specific accountabilities within the department and are aware of what part they play in the department’s overall success

      People Management:

        • Lead recruitment and selection for your departments, induction and training for each team member
        • Ensure that staff are in the right place, at the right time, at the right cost.
        • Coach every team member for further development within the company.
        • Document monthly 1-2-1 performance reviews with your team.
        • Create personal development plans for underperforming employees.
        • Document employee attendance and submit monthly payroll sheets for the store leadership team.

      Policies and Procedures:

        • Ensure consistent execution of company standards for the store and communicate expectations clearly.
        • Department is visually presented to the highest standards ensuring any company specific guidelines are implemented and that overall the department has a balance between commercial and visual

      Key Performance Indicators (KPI)

        • Sales vs Budget
        • Sales vs Last Year
        • Customer service excellence
        • Display and Merchandising excellence
        • Effective scheduling and payroll administration
        • Staff/ Team sales and incentives
        • Effective and scheduled supplier and external training
        • Margins protection/pricing control
        • Team development/ succession planning
        • Increasing and managing data capture securely ( Y-receipts )
        • Mystery shopping – aiming for 100%, planning solutions for underperforming results.
        • Shrinkage control – reducing overages and losses.

      If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to shopcareers@conran.com


       

Conran Kitchen/Café Manager

DEPARTMENT: Store Operations

JOB PURPOSE

Manage all operational aspects of Conran Kitchen in order to achieve maximum sales performance and profit, whilst ensuring that optimum levels of customer service are achieved at all times.

KEY ACCOUNTABILITIES:

    Generate Sales:

      • Develop a menu that epitomises the Conran brand and encourages multiple item sales and the expectations of the store specific customer profile
      • Ensure team are competent in and understand the menu and therefore its upselling potential
      • Ensure availability of menu items is in line with demand, while minimising waste
      • Communicate the menu both internally and externally where possible to maximise anticipation
      • Understands the competitor offer in the local area and maintains an advantage wherever possible
        Customer Service:

          • Coach staff to consistently provide a high level of service to customers in order to optimise sales and build long term relationships
          • Send a consistent message that customers come first by establishing and modelling high standards of customer service and selling and prioritising service above all other tasks

            Profitability:

              • Utilise all available information to ensure the effective commercial management of the department, developing positive solutions in order to maximise the department’s profit contribution
              • Stock is maintained to the highest standards, ensuring stock is always readily available and that shrinkage is kept to the minimum
              • Stock ordering is matched to customer demand and anticipation of daily/weekly variances is factored in
              • Waste is controlled well and wastage analysis improves stock management
              • Customer complaints are kept to the minimum and are managed in a timely manner in order to minimise additional expenditure
              • Work with suppliers and 3rd parties to ensure quality and price is always within tolerance and meets the standards agreed at negotiations and subsequent contract establishment

          Making things Happen:

              • Communicate business opportunities regularly and in a compelling way that motivates department employees to take action
              • Team members have specific accountabilities within the department and are aware of what part they play in the department’s overall success

          People Management:

              • Induct, train & develop, and motivate staff in order to achieve the highest levels of performance and also to succession plan for the business.
              • Manage and predict staff requirements by scheduling in advance and managing prep/closedown procedures to ensure the best possible customer experience at all times
              • Manage absence and timekeeping closely to ensure adequate cover and out of hours task achievement does adversely affect the customer experience

          Policies and Procedures

            • Take responsibility and accountability for legislative compliance for Food Hygiene, Health & Safety, local authority and VAT application rules.
            • Ensure consistent execution of company & hygiene standards for the store and communicate expectations clearly to all team members
            • Work with 3rd party provider for compliance legislation auditing
            • Ensure the department is visually presented to the highest standards ensuring any company specific guidelines are implemented and that overall the department has a balance between commercial and visual

        KPIs:

            • Sales & Margin To Budget
            • Menu Planning % Food Availability Management
            • Customer Service Standards & Improvement
            • Supplier Management & Negotiations
            • Stockholding & Wastage
            • Staff Hygiene & Food Safety Standards
            • Visual Presentation Standards
            • Systems Management & Communications
            • Staff Costs To Budget/% To Sales
            • Health & Safety Compliance % Audit
            • Communication
            • Accounts Payable Updates & Communications

        If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to shopcareers@conran.com, quoting the name of the role you are applying for in the subject line.


         

Furniture, Lighting Trade Department Manager

LOCATION: Chelsea

JOB PURPOSE

Manage all operational aspects across the sales floor in order to achieve maximum sales performance and profit for both retail and trade sales, whilst ensuring that optimum levels of customer service are achieved at all times.

KEY ACCOUNTABILITIES:

Direct management of individual trade orders, ensure compliance to procedures, optimise sales performance, drive client relationship management and grow future business opportunities

KEY RESPONSIBILITIES:

SALES:

  • Department KPI targets are achieved and sales opportunities are consistently maximised, Sales, Customer service, ATV, Conversion, Data capture, Employee turnover and Shrinkage.
  • Foster two-way communication with employees and customers to identify and capture sales opportunities and report back findings, to relevant company stakeholders.
  • Organise department operations to ensure the floor is properly stocked, staffing levels are appropriate for business levels and all staff are aware of what is expected of them.
  • Work with in store visual merchandisers to create appealing, relevant display which entice and stimulate customers.
  • Developing and delivering training sessions with your teams utilising internal resources and external stakeholders.

SERVICE:

  • Leading by example, ensuring the highest standard of verbal and written communication, external and internal.
  • Coach staff to consistently delivery premium customer service, representing the store as positive brand ambassadors and cultivating long term relationships with customers, new and established.
  • Send a consistent message that customers come first, by establishing and modelling high standards of customer service and selling - prioritising service above all other tasks.
  • Working towards a 100% mystery shop across all categories.

PROFITABILITY:

  • Stockrooms are maintained to the highest standards ensuring stock is always readily available and that shrinkage is kept to the minimum.
  • Customer complaints are managed efficiently to reduce time needed on solutions.
  • Utilise all available information to ensure the effective commercial management of the department, developing positive solutions in order to maximise the store’s profit contribution.

SHRINKAGE:

  • Manage department stock levels across all brands, ensuring stock accuracy vs inventory.
  • Hold scheduled stock counts to ensure accuracy is up to date and replenishment happens efficiently.
  • Effectively plan 2 department stocktakes a year, attending and assisting with the stores annual global stocktake, including pre counting, pre inventory adjustments and inventory investigations.
  • Support in the planning, tidying and organising of the stockroom spaces, ensure stock is kept in a clean, safe and secure space to reduce, damage, theft and breakages.

MAKING THINGS HAPPEN:

  • Communicate business opportunities in weekly reports to the Buying and Merchandising teams.
  • Lead weekly floor walks with the Store Manager, Display, Buying and Merchandising team, including creating follow up notes and action plans.
  • Support the store leadership team in policy and procedure roll outs including documenting all paperwork and ensuring it is securely stored.
  • Team members have specific accountabilities within the department and are aware of what part they play in the department’s overall success.

PEOPLE MANAGEMENT:

  • Lead recruitment and selection for your departments, induction and training for each team member
  • Ensure that staff are in the right place, at the right time, at the right cost.
  • Coach every team member for further development within the company.
  • Document monthly 1-2-1 performance reviews with your team.
  • Create personal development plans for underperforming employees.
  • Document employee attendance and submit monthly payroll sheets for the store leadership team.

POLICIES AND PROCEDURES:

  • Ensure consistent execution of company standards for the store and communicate expectations clearly.
  • Department is visually presented to the highest standards ensuring any company specific guidelines are implemented and that overall the department has a balance between commercial and visual.

KEY PERFORMANCE INDICATORS:

  • Growth of trade accounts but careful management that only true trade get accounts opened
  • Ownership and sign off all applications from your team
  • Sales vs Budget
  • Sales vs Last Year
  • Customer service excellence
  • Display and Merchandising excellence
  • Effective scheduling and payroll administration
  • Staff/ Team sales and incentives
  • Effective and scheduled supplier and external training
  • Margins protection/pricing control
  • Team development/ succession planning
  • Increasing and managing data capture securely (Y-receipts)
  • Mystery shopping – aiming for 100%, planning solutions for underperforming results.
  • Shrinkage control – reducing overages and losses.

If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to shopcareers@conran.com, quoting the name of the role you are applying for in the subject line.


 

Café Assistant (Part-Time)

REPORTS TO:             Café Manager – Conran Kitchen

LOCATION:                Marylebone

JOB PURPOSE

The Conran Kitchen, our cafe located on the ground floor of our Marylebone High Street store, is seeking an assistant to join a friendly and dynamic team. Experience in hospitality and catering required.


 

Sales Assistants (Full & Part-Time) Selfridges

REPORTS TO:             Manager (Selfridges concession)

LOCATION:                Selfridges

JOB PURPOSE

Nestled within the iconic Selfridges store on Oxford Street, The Conran Shop’s concession store is at the heart of the action, offering design-led gifts and big-name brands that perfectly showcase our signature aesthetic. We’re in search of friendly, personable individuals to assist and advise customers in need of guidance and inspiration, to help them find their ultimate purchase. The ideal candidates will have a genuine passion for gifts, lifestyle accessories and interior design, and will have the ability to engage with customers, providing a high level of customer service for a premium shopping experience. 

If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to shopcareers@conran.com, quoting the name of the role you are applying for in the subject line.



 

Sales Assistants (Full & Part-Time) Chelsea

REPORTS TO:             Manager (Chelsea store)

LOCATION:                Chelsea

JOB PURPOSE

Interested in interiors and fascinated by furniture? A number of exciting opportunities have arisen in our Chelsea store for enthusiastic and dedicated Sales Assistants to join our expert team of customer advisers and work amongst our renowned curation of products. A genuine passion for furniture, gifts and interior design is a must, along with the ability to engage with, and advise customers to optimise their shopping experience. To deliver exceptional customers service at all times, befitting of The Conran Shop and our product range.


If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to shopcareers@conran.com, quoting the name of the role you are applying for in the subject line.


 

Sales Assistants (Part-Time) Marylebone

REPORTS TO:             Manager (Marylebone store)

LOCATION:                Marylebone

JOB PURPOSE

Interested in interiors and fascinated by furniture? A number of exciting opportunities have arisen in our Marylebone store for enthusiastic and dedicated Sales Assistants to join our expert team of customer advisers and work amongst our renowned curation of products. A genuine passion for furniture, gifts and interior design is a must, along with the ability to engage with, and advise customers to optimise their shopping experience. To deliver exceptional customers service at all times, befitting of The Conran Shop and our product range.

If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to shopcareers@conran.com, quoting the name of this role, that you are applying for in the subject line


 

E-Commerce/Customer Services Assistant – Permanent Weekend position working Saturday and Sunday

LOCATION: Chelsea

JOB PURPOSE

Based in the Flagship Chelsea store, working within the Ecommerce department assisting with the picking, packing and shipping of orders as required in addition to dealing with all customer enquiries via email, telephone & live chat through the web site. Ensuring all customers receive a premium service and converting requests for product information into orders. Respond to all enquiries promptly timely manner and ensuring all processes and daily tasks are completed efficiently.

Key responsibilities and accountabilities:

    • Pick, pick and despatch orders as required ensuring orders are sent to customers reflecting the Conran Brand.
    • Deliver first class Customer Service with a personal touch
    • Respond to customer enquiries relating to their order, stock availability etc
    • Converting requests for information into orders
    • Resolve all issues in a professional manner
    • Communicate with our customers through our Zendesk platform and Live chat to answer questions and address complaints

Additional Duties:

    • Provide customers and colleagues with accurate, valid and complete information using the appropriate systems
    • Ensure daily processes are completed in a timely manner Identify and assess the customer’s needs, with the aim to ensure complete customer satisfaction
    • Ensure customer records are kept up to date, with interactions, responses and payment transactions
    • Build sustainable relationship of trust through open and interactive communication

If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to shopcareers@conran.com


 

Lighting Sales Assistants (Full Time)

REPORTS TO:             Manager (Chelsea store)

LOCATION:                Chelsea

JOB PURPOSE

Interested in interiors and fascinated by Lighting? An exciting opportunity has arisen in our Chelsea store for enthusiastic and dedicated Sales Assistants to join our expert team of customer advisers and work amongst our renowned curation of products. A genuine passion for Lighting, furniture, gifts and interior design is a must, along with the ability to engage with, and advise customers to optimise their shopping experience. To deliver exceptional customers service at all times, befitting of The Conran Shop and our product range. If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to shopcareers@conran.com, quoting the name of the role you are applying for in the subject line.


 


Buying Assistant

LOCATION: Head Office

JOB PURPOSE

A rare and exciting opportunity has arisen for a Buying Assistant to join our innovative and eclectic Lifestyle division, based in our Head Office. You will be assisting on the Bath, Fashion and Gift areas. As a pivotal member of the team, you will provide critical support throughout all stages of the buying process and product life cycle, and you will be the first point of contact for any administrative queries and be responsible for the smooth day-to-day running of the department. You will be reporting into the Buyer/Assistant Buyer on the department.

MAIN ACTIVITIES:

    • Setting up orders and suppliers
    • Maintenance of all SKU detail within the business
    • Ensuring the smooth running of critical path
    • Executing competitor analysis and doing regular comp shops
    • Maintaining and organising the sample room
    • Creating trend boards for buying meetings
    • Liaising with the retail, logistics and merchandising teams
    • Cultivating an exceptional relationship with each store team

KEY SKILLS:

    • Highly organised and detail-oriented
    • Excellent presentation and interpersonal skills
    • Self-motivated
    • Strong initiative and problem-solving skills
    • Good organisational and administrative skills, with attention to detail and accuracy
    • Ability to complete tasks in good time and to an excellent standard
    • An understanding of The Conran Shop and its product offer
    • An understanding of retail maths and be familiar with reporting key performance indicators
    • Flexibility and enthusiasm to carry out all aspects of the role
    • Some Buying experience preferred, however recent graduates will be considered

If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to tcshr@conran.com, quoting the name of the role you are applying for in the subject line.


 

 

PRIVACY NOTICE

The Conran Shop is the data controller of the personal data you provide to us about yourself. The Conran Shop collects personal data about you to help in the recruitment process. This data consists of information including your name, address, e-mail address, telephone number, work and education history plus details of your eligibility to work. We process this personal data as necessary to aid the recruitment process. By submitting your CV to The Conran Shop your data is held lawfully in our legitimate interest. By providing your personal data to us you agree that:

  • We will only collect and use your personal information when the law allows us to.
  • All the personal data we process is processed by our staff in the UK, a third party hosting company based in the UK and outside of the UK.
  • Should you be unsuccessful in your application we may keep your personal data for no more than twelve months or another such reasonable duration as we believe is appropriate in the circumstances. After this point, it will be destroyed.
  • If at any point you wish to have access to your personal data or believe the information we process about you is incorrect or incomplete you can request to see this information and have it corrected or deleted. You can also request for us to stop processing your personal data by emailing dpo@conranshop.com or writing to the Data Protection Officer at The Conran Shop, Unit 3 Flatten Way, Syston, Leicestershire, LE7 1GU.
  • In limited circumstances, we may approach you separately for your written consent to allow us to process certain sensitive data, and we will explain why the information is being requested. You are not obliged to agree to this request.

If you are unhappy with our response to any requests you have made to us regarding the use of your personal data you have the right to complain to the supervisory authority. You can do this by contacting the Information Commissioner’s Office on 0303 123 1113 or go online to  www.ico.org.uk/concerns. Please note we are not responsible for the content of external websites.

We have a comprehensive Privacy Notice which sets out specific information about data protection, your rights and our obligations which can be viewed here.

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