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Our COVID-19 Statement

Dear all,

These are truly unprecedented times and we wish to extend our compassion to you and your loved ones. As the COVID-19 pandemic develops, we are more appreciative than ever of our unique position in a truly global network of dedicated patrons, suppliers and staff members.

As an independently owned business, The Conran Shop intends to remain alert and empathetic to our extended community by staying abreast of national and international health recommendations and the British and French government’s ever-evolving guidelines.

Since opening in 1973, the nature of our business has remained the same; to bring together the very best design-led products from independent suppliers and artisans across the globe. As one of the UK’s original home stores, we have worked consistently to provide notable and useful furniture and housewares. The current conditions mean that our physical stores are now closed. Therefore, as the situation stands, we continue to remain operational through Please see the product pages for more information about availability and lead times. Similarly, across all our territories, our devoted customer service teams are operating as best they can under limiting circumstances. Most of our teams are now working from home, and where this is not possible, we aim to comply with current government guidelines to ensure appropriate social distancing.

In difficult times, design seeks to respond, inspire us and help us move forward. We ask for your continued patience and understanding as we move through this together.

The Conran Shop team

Frequently Asked Questions

To keep our customers informed, this page will be continually updated, including Store information, delivery lead times, and Customer Service channels. We are committed to remaining operational, but the safety of our customers and staff members is our highest responsibility.

For more information, please review our frequently asked questions below.

  • What precautions have The Conran Shop taken to limit the spread of COVID-19?

    We continue to provide the best service under unusual circumstances. The safety and wellbeing of all our teams, how we interact with each other, and most importantly, how we safeguard you as a valued customer, remains of the utmost importance. The teams in our Stores, head office, and warehouse work in very different environments and each team has embraced measures accordingly.

    We are working within the framework of government guidelines to comply with prudential standards in our retail environments. Our office teams continue to work from home until such time there is absolute clarity to ensure their safe return to work.

    To thoroughly safeguard our warehouse and delivery teams against COVID-19, and to comply with the government’s social distancing guidelines, please note that orders may be processed at a slower rate than usual.

    We are re-assessing our procedures daily to ensure that the safety and security of all customers and staff members are not at risk. You can download our risk assessment here.

  • Can I still shop in store?

    Due to the national lockdown, our London Stores are temporarily closed.

    We very much look forward to seeing you again once it is safe to do so. Meanwhile, you can get the best of The Conran Shop from home with our complimentary Virtual Consultations.

    Alternatively, please call the Chelsea or Marylebone stores directly, and one of our friendly in-store advisors will be happy to assist you.

    Our newly launched HERO service is also available where, pending availability, you can virtually tour the Stores instantly. Whatever you need, be it a product query or a telephone purchase, we are still here for you.

  • How are you keeping me safe in store?

    As part of our responsibility in keeping our staff and customers safe, the following will be evident in all stores on re-opening:

    • Reduced opening hours for the time being
    • A limited number of people allowed in at one time, including a one-in-one-out policy
    • A one-way shopping system
    • Clear markings and signage as well as staff training regarding proper social distancing
    • Where applicable, only one customer in a lift at a time
    • Full implementation of personal protective equipment for staff, as well as masks and gloves for customers
    • Frequent cleaning of the premises and products
    • Hand sanitisers on every floor and in key locations
    • Perspex screens at till points and staff desks, with only one staff member allowed on a station at one time
    • Plastic sheets for furniture trials
    • Returned items safely stored for 72 hours, with refunds processed using gloves
    • Customer bathrooms and changing rooms will be out of use


    We kindly ask that our customers please:

    • Shop with no more than two members of the same household, with exceptions for those requiring special assistance or offering childcare
    • Keep two metres apart from other customers and staff at all times
    • Keep product touching to a minimum
    • Make use of anti-bacterial products before and during each visit
    • Pay by card only
  • Can I still shop online?

    We remain fully operational at and currently able to take orders 24/7. Our Price Promise remains in place. If you find it cheaper elsewhere we will match the price. You can also request ‘contactless’ delivery.

    Please be aware that it might take us longer than normal to pick, pack and ship orders due to precautions we’ve taken around COVID-19 and a very high order volume. Your order should be dispatched within 7 to 14 working days, but please note some orders could take longer. This excludes furniture orders where we need to book a delivery slot.

    Additionally, some orders may be delayed if awaiting product availability. To alleviate further delay, your order may arrive in separate shipments. Any missing items will be delivered as soon as they are available from our suppliers.

    We sincerely apologise for any inconvenience this may cause and remain thankful for your patience, understanding and kindness under these exceptional circumstances.

  • I recently placed an order; will it be affected?

    Our delivery centres remain operational, and we maintain the safety of all warehouse staff members. You can expect dispatch for in-stock items between 7 and 14 working days from ordering.

    With regards to all Build Your Own and bespoke furniture orders, many of our suppliers are now operating a business-as-usual service. However, due to various international restrictions, we may still see affected lead times. We will endeavour to keep you up-to-date with these changes, as soon as we are notified.

    Furniture deliveries will continue as usual with additional safety precautions in place, in line with government guidelines. Please inform us if you are in self-isolation or have any COVID-19 symptoms. Your health and the safety our team members is our highest priority as we work together to delay the spread of this virus.

  • How can I speak to a member of staff?

    If you can't find your answer to your question on this page, you can also contact us via Live Chat, email at or telephone at 0344 848 4000 in the UK.

    We have recently extended our Customer Service hours, which are now Monday to Friday from 08.00 to 21.00, Saturday from 09.00 to 19.00, and Sunday from 10.30 to 19.00.

    You can also enjoy The Conran Shop at home with complimentary Virtual Consultations. Please click here to secure your booking.

    As you can appreciate, we are dealing with a high volume of enquiries at this time and are working to respond as soon as possible.

Updated: 5th January 2021

Any other questions?

If you have further questions on any aspect of The Conran Shop, please contact us by email at, by phone on  0344 848 4000 (international: +44 116 269 8994), by using the below form or via post to Customer Service Team, The Conran Shop, 3 Flatten Way, Syston, Leicestershire, LE7 1GU

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