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Our COVID-19 Statement

Dear all,

These are truly unprecedented times and we wish to extend our compassion to you and your loved ones. As the COVID-19 pandemic develops, we are more appreciative than ever of our unique position in a truly global network of dedicated patrons, suppliers and staff members.

As an independently owned business, The Conran Shop intends to remain alert and empathetic to our extended community by staying abreast of national and international health recommendations and the British and French government’s ever-evolving guidelines.

Since opening in 1973, the nature of our business has remained the same; to bring together the very best design-led products from independent suppliers and artisans across the globe. As one of the UK’s original home stores, we have worked consistently to provide notable and useful furniture and housewares. The current conditions mean that our physical stores are now closed. Therefore, as the situation stands, we continue to remain operational through conranshop.com. Please see the product pages for more information about availability and lead times. Similarly, across all our territories, our devoted customer service teams are operating as best they can under limiting circumstances. Most of our teams are now working from home, and where this is not possible, we aim to comply with current government guidelines to ensure appropriate social distancing.

In difficult times, design seeks to respond, inspire us and help us move forward. We ask for your continued patience and understanding as we move through this together.

The Conran Shop team

Frequently Asked Questions

To keep our customers informed, this page will be continually updated, including store information, delivery leadtimes, and customer service channels. We are committed to remaining operational, but the safety of our customers and staff members is our highest responsibility.

For more information, please review our frequently asked questions below.

  • What precautions have The Conran Shop taken to limit the spread of COVID-19?

    We are a retailer at heart so we are adapting to provide the best service under unusual circumstances. The safety and wellbeing of all our teams, how we interact with each other, and most importantly how we safeguard you as a valued customer, is of the utmost importance. The teams in our shops, head office, and warehouse work in very different environments and each team is embracing measures accordingly. We will also work to ensure the best standards of safety for our stores to reassure you during this time.

    We have halted all international travel for our directors and staff, and are adhering to strict health and safety procedures in all store and office locations. We are encouraging staff to work at home where possible to minimise social contact.

    To thoroughly safeguard our warehouse and delivery teams against COVID-19, and to comply with the government's social distancing guidelines, please note that some orders may be processed at a slower rate than usual.

    We are re-assessing our procedures on a daily basis in order to ensure that the safety and security of all customers and staff members is not at risk.

  • Can I still shop in-store?

    Most of our stores are closed until further notice, so please visit our dedicated Stores page for further information. We will keep our Stores pages and FAQs updated as the situation develops.

  • Can I still shop online?

    We remain fully operational at conranshop.com and currently able to take orders 24/7. Delivery is free on orders over £50 and our Price Promise remains in place. If you find it cheaper elsewhere we will match the price. You can also request ‘contactless’ delivery.

    Please be aware that it is taking us longer than normal to pick, pack and ship orders due to precautions we’ve taken around COVID-19 and a very high order volume. Your order should be shipped to you within 7-10 working days, but please note some orders could take longer. This excludes furniture orders where we need to book a delivery slot. We sincerely apologise for any inconvenience this may cause and remain thankful for your patience, understanding and kindness under these exceptional circumstances.

  • Can I still use click & collect?

    We have currently turned off our click & collect facility, however, we have introduced free delivery on orders over £50, as well as contact-free delivery for further assurance.

  • Do you offer contact-free delivery?

    Anyone who is self-isolating and still wants their delivery we will offer  ‘To Door’ until further notice. This is to protect the customer and our drivers.

    All drivers will be wearing disposable gloves for their safety and that of the customer.

  • I recently placed an order, will it be affected?

    Our warehouses will remain operational for as long as possible, whilst we are able to ensure the safety of all warehouse staff members. Shipping and delivery times may be affected in the upcoming weeks, and should this happen, we will clearly communicate any changes to our customers.

    With regards to all Build Your Own and bespoke furniture orders, many of our suppliers are operating a business-as-usual service. However, due to various international restrictions, a limited number are starting to experience limitations that may affect lead times. We will endeavour to keep you up-to-date with these changes, as soon as we are notified.

    Furniture deliveries will continue as normal with additional safety precautions in place, in line with government guidelines. Please inform us if you are in self-isolation or have any COVID-19 symptoms. Your health and the safety our team members is our highest priority as we work together to delay the spread of this virus.

  • Can you gift wrap my order?

    Unfortunately, in safeguarding our teams against COVID-19 and implementing social distancing, we are unable to offer our complimentary gift wrapping service at this time.

  • How can I speak to a member of staff?

    If you can't find your answer to your question on this page, you can also contact us via our online chat facility, via email at customerservices@conranshop.com or call us at 0344 848 400 in the UK.

    As you can appreciate, we are dealing with a high volume of enquiries at this time and are working to respond as soon as possible.

Any other questions?

If you have further questions on any aspect of The Conran Shop, please contact us by email at customerservices@conranshop.com, by phone on  0344 848 4000 (International: +44 (0) 116 269 1083), by using the below form or via post to Customer Service Team, The Conran Shop, 3 Flatten Way, Syston, Leicestershire, LE7 1GU






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