Our COVID-19 Statement
These are truly unprecedented times, and we wish to extend our compassion to you and your loved ones. As the COVID-19 pandemic is underway, we are more appreciative than ever of our unique position in a truly global network of dedicated patrons, suppliers and staff members.
As an independently owned business, The Conran Shop intends to remain alert and empathetic to our extended community by staying abreast of national and international health recommendations and the British and French government's ever-evolving guidelines.
Since opening in 1973, our business's nature has remained the same; to bring together the very best design-led products from independent suppliers and artisans across the globe. As one of the UK's original home stores, we have consistently provided unique and valuable furniture and housewares.
As the situation stands, our physical Stores have reopened with rigorous social distancing evident at every location. Please review the FAQs below to find out how we are keeping you safe. We continue to remain operational through conranshop.com, and our teams are contactable via Live Chat and email. Please see our product pages for information about item availability and lead times.
Our devoted Customer Service team is operating as best as it can under limiting circumstances across all our territories. Most of our teams are still working from home, and where this is not possible, we aim to comply with current government guidelines to ensure appropriate social distancing.
In difficult times, design seeks to respond, inspire us and help us move forward. We ask for your continued patience and understanding as we move through this together.
With warm regards, The Conran Shop
Frequently Asked Questions
To keep our customers informed, this page will be continually updated, including Store information, delivery lead times, and Customer Service channels. We are committed to remaining operational, but the safety of our customers and staff members is our highest responsibility.
For more information, please review our frequently asked questions below.
What precautions have The Conran Shop taken to limit the spread of COVID-19?
We continue to provide the best service under unusual circumstances. The safety and wellbeing of all our teams, how we interact with each other, and most importantly, how we safeguard you as a valued customer, remains of the utmost importance. The teams in our Stores, head office, and warehouse work in very different environments and each team has embraced measures accordingly.
We are working within the framework of government guidelines to comply with prudential standards in our retail environments. Our office teams continue to work from home until such time there is absolute clarity to ensure their safe return to work.
To thoroughly safe guard our warehouse and delivery teams against COVID-19, and to comply with the government’s social distancing guidelines, please note that orders may be processed at a slower rate than usual.
We are re-assessing our procedures daily to ensure that the safety and security of all customers and staff members are not at risk. You can download our risk assessment here.
Can I still shop in store?
Following the national lockdown, our London Stores have reopened, and we very much look forward to seeing you again.
How are you keeping me safe in store?
As part of our responsibility in keeping our staff and customers safe, the following is evident in all Stores:
- A limited number of people are allowed in at one time, including a one-in-one-out policy
- A one-way shopping system
- Clear markings and signage as well as staff training regarding proper social distancing
- Where applicable, only one customer in a lift at a time
- Full implementation of personal protective equipment for staff
- Frequent cleaning of the premises and products
- Hand sanitisers on every floor and in key locations
- Perspex screens at till points and staff desks, with only one staff member allowed on a station at one time
- Plastic sheets for furniture trials
- Returned items are safely stored for 72 hours, with refunds processed using gloves
- Customer bathrooms and changing rooms are out of use
We kindly ask that our customers please:
- Shop with no more than two members of the same household, with exceptions for those requiring special assistance or offering childcare
- Keep two metres apart from other customers and staff at all times
- Keep product touching to a minimum
- Make use of antibacterial products before and during each visit
- Pay by card only
Can I still shop online?
We remain fully operational at conranshop.com and currently able to take orders 24/7. Our Price Promise remains in place. If you find it cheaper elsewhere we will match the price. You can also request ‘contact-free’ delivery.
Please be aware that it might take us longer than normal to pick, pack and deliver orders due to precautions we’ve taken around COVID-19 and a very high order volume. Orders with in-stock items are currently delivered within five working days. This excludes furniture orders where we need to book a delivery slot.
Additionally, some orders may be delayed if awaiting item availability. To alleviate further delay, your order may arrive in separate deliveries. Any missing items will be delivered as soon as they are available from our suppliers.
We sincerely apologise for any inconvenience this may cause and remain thankful for your patience, understanding and kindness under these exceptional circumstances.
Can I still use Click & Collect?
Our Click & Collect service is currently unavailable.
Do you offer contact-free delivery?
Yes, we will offer contact-free delivery until further notice. This is to protect both our customers and drivers.
I recently placed an order; will it be affected?
Our delivery centres remain operational, and in-stock items are currently delivered within five working days from ordering.
With regards to all Build Your Own and bespoke furniture orders, many of our suppliers are now operating a business-as-usual service. However, due to various international restrictions, we may still see affected lead times. We will endeavour to keep you up-to-date with these changes, as soon as we are notified.
Furniture deliveries will continue as usual with additional safety precautions in place, in line with government guidelines. Please inform us if you are in self-isolation or have any COVID-19 symptoms. Your health and the safety our team members is our highest priority as we work together to delay the spread of this virus.
Can you gift wrap my order?
Unfortunately, our Gift Wrap service is no longer available.
How can I speak to a member of staff?
If you can't find your answer to your question on this page, you can contact us via Live Chat or visit our Help Centre for advice and support or to contact Customer Service. If you are enquiring about an online order, please include your order number.
Our Customer Service hours are Monday to Friday from 08.00 to 20.00 and Saturday from 09.00 to 18.00.
As you can appreciate, we are dealing with a high volume of enquiries at this time and are working to respond as soon as possible.
Updated: 28th May 2021
Need a Hand?
If you have any further questions, please visit our Help Centre for advice and support or to contact Customer Service.