Adding this item will move the items currently in your basket to your wishlist
About Us - The Conran Shop

UK Delivery & Returns

Let us do the heavy lifting. With our two-person furniture delivery service from £60, door-to-door tracked delivery from just £5.95, and international shipping to over 70 countries – what more could you wish for?

Parcel Delivery

From £5.95

Signed, sealed and delivered, your order will be sent to your chosen address within 7 to 14 working days, if all your items are in stock. This is a tracked service, and please be aware that some orders could possibly take longer.

  • How does it work?

    Deliveries are made between 08.00 and 18.00, Monday to Friday and require a signature on delivery. We regret that it is not possible to offer a dedicated date or time slot for delivery.

  • How long will my delivery take?

    Our standard service aims for dispatch between 7 to 14 working days. The price of the delivery depends on the size of the parcel.

    Small parcel – from £5.95

    Large parcel – from £34.95

  • What else should I know?

    Some orders may be delayed if awaiting product availability. To alleviate further delay, your order may arrive in separate shipments. Any missing items will be delivered as soon as they are available from our suppliers.

    If no one is available to accept the delivery at the delivery address, the driver should leave a card with information on arranging re-delivery or collection. The driver will attempt to deliver the parcel three times before returning it to us.

Click & Collect

Currently Unavailable

For those who live or work in the vicinity of our Chelsea or Marylebone stores or will be popping by in the coming days, The Conran Shop offers a complimentary Click & Collect service. Perfect for when time is on your side.

  • How does it work?

    Simply select Click & Collect when you check out, then choose our Chelsea or Marylebone store. We’ll contact you as soon as your order is available at the store.

    When you are ready to collect it, bring your confirmation email to the store as proof of purchase. We’ll bring your order to the checkout or our loading bay for you to take away.

  • How long will my delivery take?

    For in-stock items, this is normally between 7 to 14 working days from the order date. For items not held in stock, this is subject to the product’s arrival at our warehouse (please see the specific product page for indicative estimated dispatch times).

  • When I am able to collect my order?

    After being notified that your order is ready to collect, please bring with you your order number and a form of identification, and respect our social-distancing guidelines.

  • What else should I know?

    Paying with Klarna is not currently available for Click & Collect orders.

    Furniture and large lighting orders will be held at the store for 7 days following a date agreed via phone call or email, while accessory items will be kept for 14 days from notifying you that the order is ready to collect. If items are not collected, your order will be returned and cancelled.

    We are happy to accommodate customers who have exceptional needs for this, so please let our Customer Service team know when we call you, and we’ll be happy to help in any way we can. Some large items, such as sofas and large tables, are excluded from our Click & Collect service.

    If you have any questions regarding this service, please call our Customer Service team on 0344 848 4000 (non-UK: +44 116 269 8994) or e-mail us:

Large Furniture Delivery

From £60

Most furniture and large items are delivered by our bespoke two-person Furniture Delivery service direct to the room of your choice. To ensure your order is delivered in perfect condition, please take note of the below information.

  • How does it work?

    The cost of your delivery depends on the value of your purchase and your address within the UK. Please find a comprehensive run-down of the prices below.

    Orders up to £1,500

    UK Home Delivery service, within M25: £80

    UK Home Delivery service, outside M25: £100

    NI, Isle of Man, Highlands & Islands: from £100

    Orders over £1,500

    UK Home Delivery service, within M25: £60

    UK Home Delivery service, outside M25: £80

    NI, Isle of Man, Highlands & Islands: from £100

    Contactless Delivery: This is an electable service option that can be requested once we get in touch to arrange your large item & furniture delivery.

  • How long will my delivery take?

    Furniture and other large items held in stock are typically dispatched within 7 to 14 working days, if the delivery address is within the M25. Outside the M25, the delivery may take 14 to 21 working days.

    If your ordered item is not held in stock, typical delivery timescales are indicated on the relevant product page, and we will advise you of the expected delivery date by telephone and/or email.

    We deliver Monday to Saturday. We will advise you whether to expect delivery in the morning (07.00 - 12.00) or afternoon (12.00 - 15.00) and the delivery driver will contact you on the day of delivery, approximately two hours before they expect to arrive.

    If you have agreed a particular delivery time but are then out when our driver(s) arrive, we can rearrange delivery, but an additional delivery charge will apply, even if the original delivery was free of charge.

    Please note, if your orders cannot be delivered due to access restrictions, you remain liable for 50% of the order value and the full delivery charge. We offer a full Access Check for £50.

  • Will your team assemble my furniture?

    Our UK Home Delivery team will deliver to the room of your choice, subject to accessibility (see our access requirements for more information), moving any existing furniture, remove all packaging – unless instructed otherwise – and, if necessary, assemble the item to allow you to inspect it. If you are satisfied, you will be asked to sign our Proof of Delivery note, to accept the goods. If someone else is accepting delivery on your behalf, please ensure they are aware of the product details and your criteria for acceptance.

  • What happens if there is a delay to my delivery?

    On rare occasions, circumstances beyond our control can delay delivery. If this happens, we will keep you informed, but we cannot accept liability for any loss or inconvenience that may result from the delay. If the delivery address is changed after the order is placed, we will recalculate the delivery charge and either charge or refund you the difference.

    To alleviate further delay, your order may arrive in separate shipments. Any missing items will be delivered as soon as they are available from our suppliers.

Delivery Access

If you have any concerns about access via restricted spaces, such as doorways, stairs, lifts or hallways, we strongly advise you to request an Access Check before purchase.

  • Why do I need an Access Check?

    You are responsible for ensuring that items you order can be delivered to your property and room of choice, with safe and reasonable access from the public highway to the place of delivery. You are also obliged to provide any required parking permits in advance of delivery. The delivery charge does not include any costs resulting from the removal of fixtures, including windows and doorways, or specialist lifting equipment.

  • How much does an Access Check cost?

    At a cost of £50, our delivery staff will inspect the delivery address to confirm whether delivery will be possible. Find out more information about The Conran Shop’s specialised Access Check here.

  • How do I arrange an Access Check?

    To request an Access Check, please call 0344 848 4000, between 09.00 and 17.30, Monday to Friday. When requesting the appointment, you must inform us of any parking restrictions or vehicle access problems.

  • What happens if I do not opt for an Access Check?

    If our delivery staff considers access unsafe, we will be unable to deliver your goods until safe access is provided.

    If your orders cannot be delivered due to access restrictions, you remain liable for 50% of the order value and the full delivery charge.

Returns Policy

If you are not completely satisfied with any items purchased, you can return them to us within 28 days for a full refund or exchange. This does not affect cancellations or your statutory rights.

  • How do I make a return?

    To return items, please complete an Exchange & Refund Form (on the reverse of your dispatch note), package your items carefully and send them to us at the following address:

    The Conran Shop Online Returns, 3 Flatten Way, High Street, Syston, Leicestershire, LE7 1GU.

    Please return unwanted or incorrect items in perfect, resalable condition, including the original packaging for a full refund or exchange. You will be liable for the cost of returning the item.

    There is no need to contact us before returning items, but we recommend you obtain a Proof of Postage Certificate from the Post Office or courier. Please note that items ordered online cannot be returned to one of our stores.

  • Are there any items that cannot be returned?

    Unfortunately, bespoke or personalised items, assembled flat-pack items, Gift Cards, perishable goods and beauty items, such as toiletries and cosmetics, can only be returned if they are damaged or faulty.

International Delivery & Returns

The Conran Shop offers delivery to over 70 countries worldwide. This means you can style your home the Conran way even if you live on the other side of the globe.

Important Brexit update: As of 1st January, our EU customers are being asked to pay import duties. We regret that these are non-refundable; even if orders are returned. While we work on a more transparent process, we recommend transferring to our dedicated French Website for the time being. If you are outside of the EU, please rest assured that we are still shipping orders as normal.

International Delivery

The Conran Shop’s unrivalled calibre of door-to-door shipping still stands from the Bahamas to the Netherlands. Find out more information about our international delivery charges and additional information below. For delivery to France, it may interest you to know that The Conran Shop has a website specially dedicated to the French market where you may find it easier to place your order.

  • How much does international delivery cost?

    As we have an extensive range of products which are different shapes, sizes and weights our delivery charges for international addresses are estimates, and we will contact you with a confirmed delivery charge, delivery time and to discuss alternate shipping options that may be available.

    Please use our helpful estimation tool on our product pages to consider how much your delivery might cost, but please note, these estimates are subject to change, and additional charges may apply.

    For more information, please contact our Customer Service team on +44 116 269 8994 or e-mail us on

  • Where will you deliver to?

    We deliver to the following countries:


    Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.

    Rest of the World

    United States of America, Antigua & Barbuda, Australia, Bahamas, Bahrain, Barbados, Brunei, Canada, Grenada, Hong Kong, India, Israel, Jamaica, Japan, Malaysia, New Zealand, Oman, Qatar, Russia, Saudi Arabia, Singapore, South Africa, St. Kitts & Nevis, St. Lucia, St. Vincent & The Grenadines, Taiwan, Trinidad & Tobago and the United Arab Emirates.

  • Are import taxes included?

    International delivery charges are estimated and are based on a kerbside delivery only with Duty Unpaid.  Therefore, you are liable for any import duties and/or local taxes that may be incurred. We regret that The Conran Shop is unable to offer guidance on such duties or taxes and recommend that you contact your local import office.

  • What else do I need to know?

    Delivery charges on your order and in your confirmation are estimates.  We reserve the right to amend the delivery charges and will advise you of any changes once we have received your order. Lead times for delivery may vary, depending on the delivery location. For some territories, such as Asia, South America and Australasia, delivery charges may be based on delivery to port, and you will need to arrange collection and customs clearance. We will advise you of this once we have reviewed your order.

International Returns

We regret that we cannot accept international returns unless items are damaged or faulty. In addition to our returns policy, under the Distance Selling Regulations, EU customers have seven working days (beginning the day after receipt) to cancel their purchase. We regret that, in cases of returns, import duties are non-refundable.

  • How do I cancel my order?

    Order cancellations must be made in writing to Customer Services at quoting your order number. In this case, we will provide a full refund, but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

Delivery Lead Times

Many of our products are in stock and available for dispatch. However, due to the handcrafted nature of our designs, some are created bespoke to order. Therefore, please find our estimated lead time on each product page.

Our estimated lead times consider external supplier shipping, administration and construction times as well as shipping to our warehouse and quality checks. Additionally, the size of items and delivery locations may increase the original lead time quoted. Once your order is ready for its final delivery, we will coordinate with you to find the perfect delivery time.

We make every effort to ensure lead times are as accurate as possible. However, it's important to note that lead times are based on an estimate from the supplier and can fluctuate. This is particularly common in the summer months when lead times are often longer due to factory closures.

Whilst a long lead time can sound daunting, rest assured we will keep you up to date throughout the process. Halfway through the lead time we will send you an email to check-in and update you on its progress. If you are after a more detailed update, please get in touch with our Customer Service team who is here to help.

Further Information

The Conran Shop's Legal Identity

The Conran Shop is the trading name of The Conran Shop Ltd. The site is owned and operated by The Conran Shop Ltd. Registered in England and Wales, company number 10535110.

  • Registered office address

    The registered office is 120-122 Webber Street, London, SE1 0QL. Please do not send returns to this address.

  • Returns address

    Our returns address is: Online Returns, The Conran Shop, 3 Flatten Way, High Street, Syston, Leicestershire, LE7 1GU.

Any other questions?

If you have further questions on any aspect of The Conran Shop, please contact us by email at, by phone on  0344 848 4000 (international: +44 116 269 8994), by using the below form or via post to Customer Service Team, The Conran Shop, 3 Flatten Way, Syston, Leicestershire, LE7 1GU

Subscribe to Our Newsletter

Subscribe to Our Newsletter

Be the first to hear about the latest news, events and product launches directly from the home of iconic designs and future classics.