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Build Your Own: How It Works

 

Created by us, designed by you. Make your own kind of comfort this autumn/winter. 

Shop 15 exclusive seating collections, with a choice of 6 fabrics, 42 colours and over 2000 possible options.

 

Hannah Bould

 

Ordering Samples

You can view and take home free samples of any of our 42 exclusive fabric options from The Conran Shop Chelsea or Marylebone. This sample service is coming soon to conranshop.com, where you’ll be able to order up to three complimentary samples online, which will then be delivered straight to your door.

 

What Happens When I Place My Order?

For every upholstery order, a member of our customer service team will get in touch by phone or by e-mail to confirm your fabric choice and check any bespoke requirements you may have.

As every item is custom-made on receipt of an order, delivery is typically between 4-8 weeks, depending on your choice of sofa/armchair. The lead times given on the product page will indicate this for you. Please note that at certain times of year (e.g. Christmas), estimated lead times may extend.

When your sofa, armchair or ottoman is ready and with us, we will follow up with another call or e-mail to advise a window of delivery and arrange a specific date/time.

We have a specialist, fully-insured white glove courier service for all large furniture items. Your order will be delivered by two delivery people, who will bring the items into your home/space as directed, so you won’t have to carry a thing.

 

Access Checks

Due to our Returns Policy for upholstery, we do advise that customers take advantage of our complimentary access checks to ensure that your chosen sofa/armchair will fit into your property. While this is not required, it does give an additional level of assurance and peace of mind.

 

Storage

We understand that if furnishing a new property or moving home, it can be hectic to organise storage facilities, so we are more than happy to keep your order with us until you are ready to receive delivery. This can be arranged when speaking to a member of our customer service team when your item is ordered.

 

Returns Policy

As every sofa and armchair is custom-made, based on your personal requirements, we are unable to accept returns unless the order arrives damaged. We can refund the value of your item(s) up to the point at which we raise the order, and can change any details you wish, which is why we will always call or e-mail every customer who places an order for upholstery with us online.

 

Shop our full Build Your Own Upholstery collection here.

 

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