Klarna

The Conran Shop is delighted to welcome Klarna, with whom you can now split your payment when making an online purchase. Please review the Klarna privacy policy as well as the frequently asked questions below to find out more about paying later in three interest-free instalments.

How It Works

If your purchase total equals £1000 or under and you are eligible, simply select Klarna's 'Pay later in 3 interest-free instalments' at checkout. Your first instalment will be collected then, and your second and third will follow 30 and 60 days later, respectively.

Frequently Asked Questions

  • Who is Klarna?

    Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

  • How does Pay later in 3 interest-free instalments work?

    Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over three equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by The Conran Shop and instalments two and three are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.

  • Am I eligible for Pay later in 3 interest-free instalments?

    To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

  • How can I increase my chances of being accepted for paying later?

    Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

  • What do I need to provide when I make a purchase?

    If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

  • Will a credit search take place against me?

    Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor The Conran Shop run credit searches against you that could impact your credit rating.

  • Why have I not been offered Pay later in 3 interest-free instalments?

    Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

  • What are my payment options with Klarna?

    Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

  • What happens if I cancel or return my order?

    As soon as The Conran Shop has accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

  • What happens if I don’t pay for my order?

    Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at The Conran Shop from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.

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