Price Promise

Price Promise

The premise is simple: If you find what you’re looking for, for less, we’ll match it. 

However, we do understand our customers may shop around for the best prices before committing to placing an order online or before buying from one of our stores.

The Conran Shop is not only committed to delivering its customers exceptional service, but exceptional value as well. As part of the Ultimate Shopping Experience, if you discover an identical and authentic product from any other UK retailer for less, we promise to match their price.

Whether you’re researching a design before placing an order, or even if you have already purchased it from us – if you discover your product elsewhere for less we guarantee to match the lower price, inclusive of sale offers, or refund the difference within 14 days of your purchase date.*

We always endeavour to offer our customers the best deal possible, but should you find any of our products retailed at a lower price, there are a number of ways to take advantage of The Conran Shop’s Price Promise:

• Speak to a Sales Consultant in store
• Email customerservices@conranshop.com for assistance
• Call 0344 848 4000 (Non UK: +44 116 269 1083)

We ask that you please provide your receipt or the order details, your full name, an email address and a daytime telephone number that you are happy for us to contact you on. We will seek to verify the lower price, but may need some additional help from you to do so. We guarantee to get back to you within 3 working days to discuss your Price Promise request.

Unbeatable prices, outstanding service and incomparable quality make up the Ultimate Shopping Experience that The Conran Shop is proud to represent.

* Terms & Conditions

• The offer is for a limited period of 14 days from the time you place an order or purchase an item, even if you haven’t taken delivery of it within that time.
• The product must be identical and genuine, including colour, size, designer, brand and any other applicable options.
• Trading conditions must be the same, for example if The Conran Shop has the product in stock the retailer we are price matching against must also have the product in stock.
• Excludes shipping costs, as you can’t put a price on a premium delivery service.
• Excludes interest free products offered by other retailers.
• Excludes distressed selling retailers or websites, for example if in administration or selling end of line items or seconds.
• Excludes products found on membership websites like Achica and Groupon.
• The website must be a UK based website or the physical store must be located in the UK.
• Items must be shipped from the UK or a UK based licensed distributor.
• The Store Manager or Website Administrators decision on any Price Match offer is final.