Terms and Conditions
We accept MasterCard, Visa, American Express, Switch, Solo and Delta.
Receipt of Order Confirmation
You will receive an Order Confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact email@example.com, so that we may investigate and confirm that your order has been placed successfully.
Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.
It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.
Portrayal of products
While every effort has been made to portray items accurately, slight variations may occur.
All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.
Please note there may be variations in colours dependant on the calibration and settings of individual screens.
All rights, including copyright, for this website are owned by or licensed to The Conran Shop Ltd.
Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of The Conran Shop Ltd.
You may not modify, distribute or re-post anything on this website for any purpose.
We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian.
By law we cannot sell knives, products containing alcohol or products containing tobacco to persons under the age of 18. Proof of ID may be requested. By placing an order with us it is confirmation that you are of legal age. It is illegal to buy restricted products if you are under age or for someone else who is under age.
Some of the items available for purchase from this Website contain intoxicating liquor. When you place an order for an alcoholic product using this Website, you confirm that you are aged 18 or over.
All products comply with appropriate safety and consumer regulations. Toys comply with EC Toy Safety Regulations and, where appropriate, carry the CE mark. If a product is recalled for any reason, you will be contacted.
All items are subject to availability.
We will inform you as soon as possible if goods you have ordered are not available.
Please Note for customers purchasing from outside mainland UK, shipping costs are given as an estimate only. We endeavour to give the most accurate price, but in some cases, shipping can incur additional charges. As such we will contact all international customers by either e-mail or telephone. If you have not heard from us within 7 days of placing your order, please do get in touch by e-mailing firstname.lastname@example.org or call +44 (0)116 269 1083.
Where applicable, we will also refund the tax on your order, however you may be liable to customs and import duty on your order, upon delivery. You can check our Delivery & Returns page or contact us for further information, but we advise that all international customers also contact their local authorities. Please note that all orders that are not to an address on the UK mainland may be subject to the additional charges, including Northern Ireland.
You are entitled to cancel your contract if you wish providing you act within 7 working days of receipt of the goods.
If you wish to exercise this right prior to dispatch of goods please email email@example.com or calling us on (0344) 848 4000.
If your order has already been dispatched please follow our Returns information.
Please note your right to return products does not apply on personalised items, those made to your specifications including bespoke furniture items.This does not affect your statutory rights.
Cancellation of Furniture Orders
If you wish to cancel an order you may do so by emailing firstname.lastname@example.org. The majority of our furniture items are bespoke items and so in the event that having placed an order you wish to cancel it, we will unfortunately have to charge a cancellation fee of 50% of the value of the order plus any other delivery or collection fee incurred. Please contact our customer services team by emailing email@example.com or ring us on (0344) 848 4000 who will be happy to advise you on the process.
If you are unhappy with a product for any reason, just send it back to us (with the original packaging) and we’ll refund or replace – it’s that simple.
If you are unhappy with your purchase for any reason, you can return it to us no later than 28 days from the date you receive it including the original packaging, provided the item is in saleable condition and we will refund or replace the item(s) along with any standard delivery charges*.
*Where expedited or bespoke shipping was requested we regret that we are unable to offer a refund on this cost.
Return an item within 28 days in perfect condition together with original packaging and we will be happy to refund the original price of the item or send you an exchange. This does not affect cancellations or your statutory rights.
Please note that bespoke furniture, special orders, flat-packed items that have been assembled, made-to-order items, gift vouchers, personalised items, perishable goods and beauty items including toiletries and cosmetics can only be returned or exchanged if faulty.
Please complete the Exchange & Return Form included with your order and return it with the item. There is no need to contact us prior to returning an item.
You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office.
Returns and exchanges will be processed as soon as possible after arrival.
Credit can be used against your next order, both online and with telephone orders.
Our returns address is: The Conran Shop, 3 Flatten Way, High Street, Syston, Leicestershire, LE7 1GU.
The Conran Shop’s total liability for any claim howsoever shall not exceed the price of the goods supplied by The Conran Shop to the customer. The Conran Shop shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon The Conran Shop by statute. The Conran Shop cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in the catalogue. The Conran Shop does not limit in any way our liability for death or personal injury caused by our negligence or willful misconduct. By law, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Goods are provided to you on approval and legal title to the goods will not pass to you until fourteen  days after delivery. Your statutory rights are not affected by this statement.
When you place an order to purchase a product from The Conran Shop your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.
The Conran Shop endeavours to check the accuracy of the information on this site. However, The Conran Shop does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to reject the goods and return them to us.
Every effort is made to ensure that this website is free from viruses and defects. However, this cannot be guaranteed.
The Conran Shop Ltd. shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.
The Conran Shop Ltd. shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.
Our secure server software encrypts all of your personal information, including name, address and credit card details. Information remains scrambled whenever it is transmitted over the web. This means that ordering via our site is even more secure than ordering over the phone.
This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.
Any other questions?
If you have any questions on any aspect of The Conran Shop please contact us:
The Conran Shop is the trading name of The Conran Shop Ltd.
The site is owned and operated by The Conran Shop Ltd. registered in England and Wales, company number 1217186.
The registered office is 22 Shad Thames, London, SE1 2YU, please do not send returns to this address.
For Delivery & Returns please contact our customer services team by emailing firstname.lastname@example.org or ring us on (0344) 848 4000 who will be happy to advise you on the process.